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MÜŞTERİ İLİŞKİLERİ, ÖRGÜTSEL BAĞLILIK, PLÂNLAMA, ÖĞRENME YÖNLÜLÜK, UYUM SAĞLAYICI DAVRANIŞ İLE SATIŞ PERFORMANSI ARASINDAKİ İLİŞKİLERİN İNCELENMES

The Study to Find Out The Relations in Terms of Customer Relationship, Organizational Commitment, Planning, Learning Orientation, Adaptive Behavior and Sales Performance

Journal Name:

  • Cumhuriyet Üniversitesi İktisadi ve İdari Bilimler Dergisi

Publication Year:

  • 2009

Key Words:

Keywords (Original Language):

Author NameUniversity of AuthorFaculty of Author
Abstract (2. Language): 
The basic objective of this research is to explain the relationship among sales performance, organizational commitment, customer relationship, planning, learningorientation and adaptive behaviour In order to collect data and information face to face interview technique was used. After the evaluations and eliminations, 200 useful questionnaires were obtained. Before the hypotheses were tested, the validity and the reliability of the scales used in the research were tested. To test the research hypotheses, Structural Equation Modeling was conducted.
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Abstract (Original Language): 
Bu araştırmanın temel amacı; satış performansı, örgütsel bağlılık, müşteri ilişkileri, plânlama, öğrenme yönelimli olma ve uyum sağlayıcı davranış arasındaki ilişkileri açıklayabilmektir. Veri ve bilgilerin toplanabilmesi amacıyla yüz yüze anket yöntemi kullanılmıştır. Eksik ve hatalı doldurulan anketlerin elenmesiyle analize elverişli anket sayısı 200 olarak gerçekleşmiştir. Araştırma hipotezlerini test etmeden önce, araştırma kapsamında kullanılan ölçeklere ilişkin güvenilirlik ve geçerlilik analizleri yapılmıştır. Araştırma hipotezlerini test edebilmek amacıyla Yapısal Eşitlik Modelinden faydalanılmıştır.
FULL TEXT (PDF): 
PDF icon arastirmax-musteri-iliskileri-orgutsel-baglilik-planlama-ogrenme-yonluluk-uyum-saglayici-davranis-ile-satis-performansi-arasindaki-iliskilerin-incelenmes.pdf
  • 1
137-157
  • Turkish

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