SATISFACTION LEVELS OF PEOPLE IN THREE DIFFERENT PARTS OF ANKARA FROM THEIR LAST APPLICATION TO THE DENTIST IN THE RECENT YEAR
Journal Name:
- Atatürk Üniversitesi Diş Hekimliği Fakültesi Dergisi
Key Words:
Keywords (Original Language):
| Author Name | University of Author | Faculty of Author |
|---|---|---|
Abstract (2. Language):
The aim of this descriptive study is to determine the patient perceived quality of oral health care services, ant its relationship with patient satisfaction, in Çankaya, three different parts with different socieconomic levels was ranriomlv selected and the Questionnaire was applied to 100 people who applied to a dentist in n ycox in each parts.
The overall satisfacüon level of people for their last visit in a year was founded to be high. 80.3 % were satisfied 17 0 % were dissatisfied, and 2 % were undecided. Social insurance type,applied health institution, and some of the qualities related to oral health services werp found to be imnortand in determination of the mtienl •abaction (1X0 01) After applying logistic regerssion anil1stto th^imoorEant variables the behaviour of the St -.nd wliEime are found to be more important variables
The findings about patient satisfaction indicators determined by WHO are as follows: 91,2 % of Ihe patient felt oral health services accessible. 71.7 % of the patients experienced no excess waiting time in the dental office, ROT • of thi natients satisfied with the services rendered 77 7 of the ratients satisfied with the explanations about the treatment procedures 80 2 % of the patients satisfied wfth nhS Sies in dental office 19 7 * of ihe mfientTfelt cost öfreateıem KCfflüAle 13 % of the SentsVompldne^İ^b^tb^atae^ppİied
This study revealed that the people who live in Harbiye. Fidanlık and Mustafa Kemal districts of Çankaya region and who applied to dentist in a year are generally satisfied with oral health services. Evenlhough the satisfaction level of patients is very high, patients have some expectations from the oral health service system.
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Abstract (Original Language):
Tanımlayıcı özellikte bo aıagtınnanın amacı, ağız
sağlığı hizmetlerinde hastaların algıladığı kalite güvencesi
ve bununla ilgili olarak hasta memnuniyetini
değerlendirmektir Araştırma İdime örnekleme yöntemi
kuUMdarakAnkara İH Çankaya ilçesinde genel olarak
f^h ^oTkonomik düzeyde rrShaUetentoi rasgele
XtemlV
Wlen
3 mıEe oluwn lülelerden yine
rurtede vCemle
seolenTaiWerdeTawlmisUr]
Bu aile
fertiSnd^m hir vdtemde dü tekimtaeWurusu olan t^ennoen son ör yıl r^mu^et
sSo^uÎygSnVÎtır ' ' ölmeyen
Bu cahtmada elde edetin bulgulara göre görüşülen kişilerin % 803*11 venlen hizmetten memnun, % 17.0'si memnun değil, % 2.7'si ise kararsızdır. Bu araştırmada sosyal güvence tipi, başvurulan sağlık kuruluşu ve verilen hizmetin nitdifiyle ilgili bazı Özailikter memnuniyet düzeyi üzerinde etkili değişkenler olarak görülmüştür (r^Sasr Memnuniyet İterinde etkili bdunan bazı deftSderin birtifteivle konbol edilerek birlikte e^l^Wc^k an^li %nı|ım M sti k rcarcsyon analizi
DSO'nün belirlediği ' hatta memnuniyet «osteraesinm öğeteriyle ilgili bu çalıımamn bulguları tunlardır: Hastalanıl % 91 2'st »ftz^aÜ* hizmetlerini ulaşılabilir bulmakta % 71 9'ulödakikî ve daha az sürede asm bekleme olmadan Hizmet aldıSau belirtmekte % ffll^^TvSe ve kııı5*ıun fiziksel olanaldanndau ve % mİ"ü aku olduttu hizmetten rtS-dw^% 43^1 ^vinintomıeıından memnun nrrr^^belirtrrtiir Juı hekiminin vanmıs
nSl^klan^^> hn £»Tsi de S
Hastaların soa bir yrf içinde ajmnj olduktan hizmetten lacmuımiyet dflfceyleri ytlkaek olmakla birlikte hizmette UgUİbafctekktiÖle* olduğu beJHenmistİr.
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