KAYNAKÇA
Aarts, F., Vos, E., 2001: The impact of ISO registration in New Zealand firms’
performance: a financial perspective, The TQM Magazine, 13(3), pp. 180-191.
Achilleos, M., Ioannou, G., The development of an ISO 9000 Quality Management
System to meet the requirements of the European Foundation for Quality Management
(EFQM) Model - The Cyprus Telecommunications Authority's Case, Mediterranean
Electrotechnical Conference, 2000, Vol. I.
Adam, E., Corbett, L., Flores, B., Harrison, N., Lee, T., Rho, B., Ribera, J.,
Samson, D., Westbrook, R., 1997: An international study of quality improvement approach
and firm performance, International Journal of Quality & Reliability Management, 17(9), pp.
842-873.
Ayrıçay, Y., Uğurlu, M., Uğurlu, O., 2008: Kalite Yönetim Uygulamalarının Finansal
Performans Üzerine Etkisi: Toplam Kalite Yönetiminde Liderlik, Liderlikte Kalite, İş, Güç,
Endüstri İlişkileri ve İnsan Kaynakları Dergisi, Ocak, 2007, Cilt:9 Sayı:1
Barak, M., Younes, H., Froom, P., The effect of implementation of the ISO 9000 on
customer complaints: a 5-year follow-up study in a regional laboratory, Accred. Qual. Assur.,
Vol: 8, pp. 282–285.
Basım, N., Şeşen, H., 2007: EFQM Mükemmellik Modeli Uygulamalarının
Çalışanların Tükenmişlikleri Üzerine Etkisi: Sağlık Sektöründe bir Araştırma, İktisadi ve
İdari Bilimler Dergisi, Cilt 21, pp.201-213
Beholz, S., Konertz, W., 2005: Improvement in cost-effectiveness and customer
satisfaction by a quality management system according to EN ISO 9001:2000, Interact.
Cardiovas. Thor. Surg., Vol 4, No:6, pp. 569-573.
Beirao, G., Cabral, J.A.S., 2002: The Reaction of the Portugese Stock Market to ISO
9000 Certification, Total Quality Management, Vol.13, No.4, pp.465-474.
Benner, J.M., Veloso, F.M., 2008: ISO 9000 Practices and Financial Performance: A
Technology Coherence Perspective, Journal of Operations Management, Vol. 26, No.5, pp.
611-629.
Brown, A., Van der Wiele, T., 1995: Industry experience with iso 9000, Asia-Pacific
Journal of Quality Management, Vol 4, no: 2, pp. 8–17.
Brown, S., 1994: Now it can be told, Sales and Marketing Management, Vol 146, no:
13, pp. 34–35.
Capistarno, E., 2008: ISO 9000 Certification and Business Performance of Selected
Philippine Companies, Philippine Management Review, Vol 15, pp 15-36.
Casadesus, M., Gimenez, G., 2000:. The Benefits of the implementation of the iso
9000 standards: Empirical research in 288 Spanish companies. The tqm Magazine, Vol 12,
No 6.
Castilla, J. I. M., Ruiz, O. R., 2008: EFQM Model: Knowledge Governance and
Competitive Advantage, Journal of Intellectual Capital, Vol. 9, No. 1, pp. 133-156.
Dalbay, Ö., Biçer, İ., 2002: Bir Kamu Hastanesinde ISO – 9002: 1994 Kalite Güvence
Yönetimi Uygulamasının Hasta Memnuniyeti ve Bazı Performans Göstergelerine Etkisi, İTÜ
dergisi, Cilt: 1 Sayı:1, pp. 11-19.
De Vries, H., De Jong, A.. 2002: Dutch study gets up close and personal to iso 9000 in
use, Iso Management Systems, Vol: 2, No: 3.
Dimara, E., Skuras, D., Tsekouras, K., Goutsos, S., 2004: Strategic orientation and
financial performance of firms implementing ISO 9000. Int. J. Qual. Reliab. Manage., Vol 21,
No 1, pp. 72-89.
Docking, D.S., Dowen, R.J., 1999: Market Interpretation of ISO 9000 Registration,
The Journal of Financial Research, Vol.22, No.2, pp.147-160.
Dunu, E., 2008: The Impact of ISO 9000 Certification on the Financial Performance of
Organizations, The Journal of Global Business Issues, Vol 2, No 2, pp. 135-143
Düzova, M., 2000: Türkiye’deki Kuruluşlarda EFQM İş Mükemmelliği Modeli
Uygulamaları: Elde Edilen Kazançlar ve Karşılaşılan Zorluklar, İTÜ Endüstri Mühendisliği
Yüksek Lisans Tezi.
Easton, G. S., Jarrel, S. L., 1998: The effects of Total Quality Management on
corporate performance: an empirical investigation, Journal of Business, Vol: 71, no:2, pp.
253–307.
EFQM Resmi İnternet Sitesi, 2011: The 9 Criteria,
, erişim tarihi: 10.09.2011
Gotzamani, K.D., Tsiotras, G.D., 2002: The True Motives Behind ISO 9000
Certification: Their Effects on the Overall Certification Benefits and Long Term Contribution
towards TQM, International Journal of Quality & Reliability Management, Vol.19, No.2,
pp.151-169.
Han, S. B., Chen, S.K., 2007: Effects of ISO 9000 on customer satisfaction,
International Journal of Productivity and Quality Management, Vol:2, No:2, pp.208-220
Haversjö, T., 2000: The Financial Effects of ISO 9000 Registration for Danish
Companies, Managerial Auditing Journal, Vol.15, No.1-2, 2000, pp.47-52.
Huarng, F., Horng, Chen, C., 1999: A study of ISO 9000 process, motivation and
performance, Total Qual. Manage., Vol: 10, no: 7, pp.1009–1025.
ISO Resmi İnternet Sitesi 2011: The ISO Family – core standards,
<(http://www.iso.org/iso/iso_catalogue/management_standards/quality_management/iso_900
0_selection_and_use/iso_9000_family_core_standards.htm>, erişim tarihi: 10.09.2011
Ismail, M.Y., Baradie, M.E, Hashmi, M.S.J., 1998: Quality Management in the
Manufacturing Industry: Practice vs Performance, Computers Ind. Engng., Vol.35, No.3-4,
pp.519-522.
Kalder, EFQM Mükemmellik Modeli Kılavuzu, 2011 (www.kalder.org).
Karahan, A., Lamba, M., 2009: Toplam Kalite Yönetimi Çalışmalarının Hasta
Memnuniyetsizliğine Etkileri: Hasta Hakları Örneği, Uluslararası Sağlıkta Kalite Kongresi,
pp. 339-346
Kasapçopur, H.T., 2000: ISO 9000 Registration and Performance: An Empirical
Investigation on Turkish Companies, Unpublished Master Thesis, Ankara: Bilkent University.
Kaya, S., Aşkar, Ö. D., 2007: Konfeksiyon Sektörü İçin ISO 9000:2000 ve EFQM
Mükemmellik Modelinin Karşılaştırılması, Tekstil ve Konfeksiyon Dergisi, Nisan.
Kiymir, 1998: Bülent, Hastane Yönetiminde Toplam Kalite Modeli, Sağlık
Yönetiminde Devamlı Kalite İyileştirme, Haberal Vakfı Yayını, Ankara.
Koç, T., 2007: The Impact of ISO 9000 Quality Management Systems on
Manufacturing, Journals of Materials Processing Technology, Vol.186, pp. 207 – 213.
Levine, D.I., Toffel, M.W., 2010: Quality Management and Job Quality: How the ISO
9001 Standard for Quality Management Systems Affects Employees and Employers,
Management Science, Vol:56, No:6, pp. 978-996.
Lo, C.K.Y., Yeung, A.C.L., Cheng, T.C.E, 2007: Impact of ISO 9000 on Time-based
Performance: An Event Study, World Academy of Science, Engineering and Technology, Vol
30, pp. 35-40.
Mahadevappa, B., Kotreshvar, G., 2004: Quality management practices in Indian ISO
9000 certified companies: an empirical evaluation, TQM Business Excellence, Vol. 15, no. 3,
pp. 295–305.
Mendham, S., Chittenden, F., Potziouris, P., 1994, Small Businesses and BS 5750,
Manchester Business School, Manchester,
Morris, W.P., 2006: ISO 9000 and Financial Performance in the Electronics Industry,
Journal of American Academy of Business, Vol 8, No 2, pp.227-234.
Naveh, E., Marcus, A., Moon, H.K, 2004: Implementing ISO 9000: Performance
Improvement By First or Second Movers, International Journal of Production Research,
Vol.42, No.9, pp.1843-1863.
Nicolau, J.L., Sellers, R., 2002: The Stock Market’s Reaction to Quality Certification:
Empirical Evidence from Spain, European Journal of Operational Research, Vol.142, pp.632-
641.
Orr S., 1999: The role of quality management in manufacturing strategy: Experiences
from the Australian wine industry, Total Qual. Manage., Vol 10, No: 2, pp. 271–280.
Piskar, F., 2007: The Impact of the Quality Management System iso 9000 on Customer
Satisfaction of Slovenian Companies, Managing Global Transitions, Vol:5, No:1.
Puderbach, L.D., Brown, K.L, 1998: Financial Effects of ISO 9000 Certification in
American Corporations, Proceeding of the Decision Science Institute, November, 21-24, Las
Vegas, Nevada.
Quazi, H., Hong, C., Meng, C., 2002:, Impact of ISO 9000 certification on quality
management practices: a comparative study, Total Quality Management, 13(1), pp. 53-67.
Rao, S.S., Ragu-Nathan, T.S, Solis, L.E, 1997: Does ISO 9000 Have an Effect on
Quality Management Practices? An International Empirical Study, Total Quality
Management, Vol.8, No.6, pp.335-346.
Romano, P., 2000. ISO 9000: What is its impact on performance? Quality Management
Journal, Vol 7, no. 3, pp. 38-56.
Russell, S., 2000: ISO 9000 and the EFQM Excellence Model: competition or cooperation?,
Total Quality Management, Vol 11, p. 657-665.
Saizarbitoria, I. H., 2006: How Quality Management Models Influence Company
Results – Conclusions of an Empirical Study Bases on the Delphi Method, Total Quality
Management, Vol. 17, No. 6, pp. 775–794.
Sangüesa, M., Mateo, R. and Ilzarbe, L., 2007: How Hospitals Choose a Quality
Management System: Relevant Criteria in Large Spanish Hospitals, Total Quality
Management & Business Excellence, 18: 6, 613-630.
Sarıkaya, N., Altunışık, R., 2004: Kalite İyileştirme Faaliyetlerinin Algılanmasının
İşletme Performansı Üzerindeki Etkilerinin İncelenmesi ve Türkiye Uygulaması, (Yöneylem
Araştırması / Endüstri Mühendisliği XXIV Ulusal Kongresi, 2004.
Sharma, D., 2005: The Association between ISO Certification and Financial
Performance, The International Journal of Accounting, Vol.40, s. 151 – 172
Simmons, B. L., White, M. A., 1999: The relationship between ISO 9000 and business
performance: does registration really matter?, Journal of Managerial Issues, XI(9).
Singels, J., Ruel, G., Water, H., 2001: ISO 9000 Series: Certification and
Performance, International Journal of Quality and Reliability Management, Vol.18, No.1,
pp.62-75.
Sun, H., 2000: Total Quality Management, ISO 9000 Certification and Performance
Improvement, International Journal of Quality and Reliability Management, Vol.17, No.2,
pp.168-179.
Tanyel, F., 2000: Küçük ve Orta Ölçekli İşletmelerimizde ISO 9000 Uygulamaları,
KOSGEB, Ankara
Terziovski, M., Samson, D., Dow, D., 1995: The impact of iso 9000 certification on
customer satisfaction, Asia-Pacific Journal of Quality Management, Vol 4, No 2, pp. 66–80.
Terziovski, M., Samson, D., Dow, D., 1997: The business value of quality
management systems certification: Evidence from Australia and New Zealand, Journal of
Operations Management, Vol: 15, pp. 1-18.
The Centre of Quality Excellence, 2005: Short Report on EFQM and BQF Funded
Study, <
http://www.ddexcellence.com/Does%20it%20work/BQF_EFQM_ResearchAbstract.pdf>,
Leicester Üniversitesi, erişim tarihi: 21.10.2011
Vloeberghs, D., Bellens, J., 1996: ISO 9000 in Belgium, European Management
Journal, Vol: 14, No: 2.
Wayhan, V., Kirche, E., Khumawala, B., 2002: ISO 9000 certification: the financial
performance implications, Total Quality Management, 13(2), pp. 217-231.
Yılmaz, M., 2007: Kalite Yönetim Sisteminin İş Doyumuna Etkisi: Kalite Belgesi
Bulunan ve Bulunmayan Matbaa İşletmelerinde Bir Uygulama, Gazi Üniversitesi Doktora
Tezi
Yaya, L.H.P, Marimon, F., Casadesus, M., 2011, Customer’s loyalty and perception
of ISO 9001 in online banking, Industrial Management & Data Systems, Vol. 111, No. 8, pp.
1194-1213.
Zuckerman, A., Hurwitz, A., 1996: How companies miss the beat on ISO 9000, Qual.
Prog. pp. 23–25.
Thank you for copying data from http://www.arastirmax.com
