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REKREASYONEL SPOR HİZMETLERİ KALİTE ÖLÇEĞİ- 38’İN TÜRKÇE VERSİYONU GEÇERLİK VE GÜVENİRLİK ÇALIŞMASI

RELIABILITY AND VALIDITY ANALYSIS OF TURKISH VERSION OF THE SCALE OF SERVICE QUALITY IN RECREATIONAL SPORT-38

Journal Name:

  • Beden Eğitimi ve Spor Bilimleri Dergisi- Niğde Üniversitesi

Publication Year:

  • 2012

Key Words:

Keywords (Original Language):

Author NameUniversity of AuthorFaculty of Author
Abstract (2. Language): 
The purpose of the study was to test the reliability and validity of the “The Scale of Service Quality in Recreational Sport" (SSQRS -38) for Turkish recreational sports participants. 173 male (56.9%) and 131 female (43.1%) exercise participants voluntarily participated in this study. The Scale of Service Quality in Recreational Sport -38 is a 49-item self-report measure of recreational sport service quality and consists of the following eleven subscales: (a) range of programs, (b) operating time, (c) information, (d) client-employee interaction, (e) inter-client interaction, (f) physical change, (g) valance, (h) sociability, (i) ambiance, (j) design ve (k) equipment. Participants were asked to rate each item on a 7-point Likert scale ranging from 1 (strongly disegree) to 7 (strongly agree). Principle Component Factor Analysis with Varimax Rotation for testing factor structure of Turkish version of SSQRS-38 supported 10 factor structures for 304 exercise participants and 38 items explains 73 % of variance. The internal consistency (Cronbach Alpha) value for 304 exercise participants were ranged from .72 (operating time) to .91 (design). It can be concluded that the SSQRS-38 is a reliable and valid instrument to assess quality in recreational sport services for Turkish participants.
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Abstract (Original Language): 
Bu çalışmanın amacı Rekreasyonel Spor Hizmetleri Kalite Ölçeğinin (The Scale of Service Quality in Recreational Sport: SSQRS) Türkçe uyarlanmasının geçerliğini ve güvenirliğini test etmektir. Çalışmaya 131 bayan (% 43,1), 173 erkek (% 56,9) toplam 304 rekreasyonel spor hizmeti alan gönüllü katılımcılar katılmıştır. “Rekreasyonel Spor Hizmetleri Kalite Ölçeği” bireylerin rekreasyonel spor hizmetine katılımında kaliteyi ölçen 49 madde ve (a) program çeşitliliği, (b) çalışma zamanı, (c) bilgi, (d) müşteri-çalışan etkileşimi, (e) müşteriler arası etkileşim, (f) fiziksel değişim, (g) birleşim değeri, (h) sosyalleşme, (i) ambiyans, (j) tasarım ve (k) malzemeden oluşan 11 alt boyuttan oluşmaktadır. Katılımcılar ölçekte yer alan maddeleri “Hiç Katılmıyorum (1)’den, Tamamen Katılıyorum (7) şeklinde 7’li Likert tipi ölçek üzerinde değerlendirmektedir. SSQRS’in faktör yapısının belirlenmesi için yapılan Temel Bileşenler (Principle Component) Analizi varimax dönüştürmesi sonuçlarına göre SSQRS-38’in Türkçe versiyonu 10 faktörlü yapıyı desteklemekte ve 38 madde 304 katılımcı için ölçeğin % 73’ünü açıklamaktadır. Ölçeğin güvenirliğini test etmek için hesaplanan Cronbach Alpha iç tutarlılık katsayısı 304 rekreatif egzersiz katılımcısı için .72 (çalışma zamanı) ile .91 (tasarım) arasında bulunmuştur. Elde edilen bulgular doğrultusunda, SSQRS-38 ölçeğinin Türk rekreasyonel spor hizmeti alan katılımcısı için .72 (çalışma zamanı) ile .91 (tasarım) arasında bulunmuştur. Elde edilen bulgular doğrultusunda, SSQRS-38 ölçeğinin Türk rekreasyonel spor hizmeti alan katılımcıların hizmet kalitesini değerlendirmeleri için geçerli ve güvenilir olduğunu söylemek mümkündür.
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