Alberty, S. ve Mihalik, B. (1989) “The Use of Importance–
Performance Analysis as an Evaluative Technique
in Adult Education” Evaluation Review, 13(1):33–44.
Bacon, D.R. (2003) “A Comparison of Approaches
to Importance-Performance Analysis” International Journal
of Market Research, 45(1):55-71.
Barsky, J. (1992) “Customer Satisfaction in Hotel Industry:
Meaning and Measurement” Hospitality Research
Journal, 16(1):51-73.
Bruyere, B.L., Rodriquez, D.A., ve Vaske, J.J. (2002)
“Enhancing Importance-Performance Analysis Through
Segmentation” Journal of Travel & Tourism Marketing,
12(1): 81-95.
Chu, R.K.S. ve Choi, T. (2000) “An Importance-
Performance Analysis of Hotel Selection Factors in the
Hong Kong Hotel Industry: a Comparison of Business
and Leisure Travellers” Tourism Management, 21:363-
377.
Crompton, J.L. ve Duray, N.A. (1985) “An Investigation
of the Relative Efficacy of Four Alternative Approaches
to Importance-Performance Analysis” Academy of
Marketing Science, 13(4):69-80.
Danaher, P.J. ve Mattsson, J. (1994) “Customer Satisfaction
During the Service Delivery Process” European
Journal of Marketing, 28(5):5-16.
Deng, W., Kuo, Y. ve Chen, W. (2008) “Revised Importance-
Performance Analysis: Three-Factor Theory and
Benchmarking”, The Service Industries Journal, 28(1):37-
51.
Dolinsky, A.L. (1991) “Considering the Competition
in Strategy Development: an Extension of Importance–
Performance Analysis” Journal of Health Care Marketing,
11(1):31–36.
Ennew, C.T., Reed, G.V. ve Binks, M.R. (1993)
“Importance–Performance Analysis and the Measurement
of Service Quality” European Journal of Marketing,
27(2):59–70.
Evans, M.R. ve Chon, K. (1989) “Formulating and
Evaluating Tourism Policy Using Importance–Performance
Analysis” Hospitality Education and Research Journal,
13(3):203–213.
Farnum, J.O. ve Hall, T.E. (2007) “Exploring the
Utility of Importance Performance Analysis Using Confidence
Interval and Market Segmentation Strategies” Journal
of Park and Recreation Administration, 25(2):64-83.
Guadagnolo, F. (1985) “The Importance–Performance
Analysis: an Evaluation and Marketing Tool” Journal
of Park and Recreation Administration, 2:13–22.
Hair, J.F., Ronald, L.T., Rolph, E.A. ve William, B.
(1998) Multivariate Data Analysis, 5th Edition, USA,
Prentice Hall.
Hudson, S., Hudson, P. ve Miller, G.A. (2004) “The
Measurement of Service Quality in the Tour Operating
Sector: A Methodological Comparison” Journal of Travel
Research, 42(3): 305–313.
Janes, P.L. ve Wisnom, M.S. (2003) “The Use of
Importance Performance Analysis in the Hospitality Industry:
a Comparison of Practices” Journal of Quality Assurance
in Hospitality & Tourism, 4(1/2):23-45.
Kau, A.K. ve Lim, P.S. (2005) “Clustering of Chinese
Tourists to Singapore: An Analysis of their Motivations,
Values and Satisfaction” International Journal of Tourism
Research, 7(4-5):231-248.
Kim, B. ve Oh, H. (2002) “An Extended Application
of Importance-Performance Analysis” Journal of Hospitality
& Leisure Marketing, 9(3/4):107-125.
Kozak, M. (2001) “Comparative Assessment of Tourist
Satisfaction with Destinations Across two Nationalities”,
Tourism Management, 22:391-401.
Leong, C.C. (2008) “An Importance-Performance
Analysis to Evaluate Airline Service Quality: the Case
Study of a Budget Airline in Asia” Journal of Quality Assurance
in Hospitality & Tourism, 8(3):39-59.
Matzler, K., Sauerwein, E. ve Heischmidt, K.A.
(2003) “Importance-Performance Analysis Revisited:
The Role of The Factor Structure of Customer Satisfaction”
The Service lndustries Journal, 23(2):112-129.
Nakip, M. (2003) Pazarlama Araştırmaları: Teknikler
ve Uygulamalar, Ankara, Seçkin Kitabevi.
Novatorov, E.V. (1997) “An Importance–Performance
Approach to Evaluating Internal Marketing in a Recreation
Centre” Managing Leisure, 2:1–16.
Oh, H. (2001) “Revisiting Importance-Performance
Analysis” Tourism Management, 22: 617-627.
Rial, A., Rial, J., Varela, J. ve Real, E. (2008) “An
Application of Importance-Performance Analysis (IPA)
to the Management of Sport Centers” Managing Leisure,
13:179-188.
Smith, S. ve Costello, C. (2009) “Culinary Tourism:
Satisfaction with a Culinary Event Utilizing Importance-
Performance Grid Analysis” Journal of Vacation Marketing,
15(2): 99-110.
Tarrant, M.A. ve Smith, E.K. (2002) “The Use of a
Modified Importance-Performance Framework to Examine
Visitor Satisfaction with Attributes of Outdoor
Recreation Settings” Managing Leisure, 7:69-82.
Tosun, C., Temizkan, S.P., Timothy, D.J., Fyall, A.
(2007) “Tourist Shopping Experiences and Satisfaction”
International Journal of Tourism Research, 9(2):87-102.
Truong, T.H., Foster, D. (2006) “Using HOLSAT to
Evaluate Tourist Satisfaction at Destinations: The Case
of Australian Holidaymakers in Vietnam” Tourism Management,
27: 842-855.
Uysal, M., Howard, G. ve Jamrozy, U. (1991) “An
Application of Importance–Performance Analysis to a
Ski Resort: a Case Study in North Carolina” Visions in
Leisure and Business, 10:16–25.
Yüksel, A., ve Yüksel, F. (2002) “Measurement of Tourist
Satisfaction with Restaurant Services: A Segment
Base Approach” Journal of Vocation Marketing, 9(1):52–
68.
Zhang, H.Q. ve Chow, I. (2004) “Application of
Importance–Performance Model in Tour Guides’ Performance:
Evidence from Mainland Chinese Outbound Visitors
in Hong Kong” Tourism Management, 25:81–91.
Thank you for copying data from http://www.arastirmax.com
