How quality affects the bottom line?: A literature review

ASKEY, J.M.; DALE, B.G. (1994). From ISO9000 series registration to Total Quality Management: An examination. Quality Management Journal, July: 67-76.
BENNER, M.J.; VELOSO, F.M. (2008). ISO9000 practices and financial performance: a technology coherence perspective. Journal of Operations Management, 26: 611-629. doi:10.1016/j.jom.2007.10.005
Intangible Capital, 2010 – 6(2):258-271 – ISSN: 1697-9818
doi:10.3926/ic.2010.v6n2.p258-271
How quality affects the bottom line?: A literature review 268
J. Texeira-Quirós – J. A. Almaça – M.R. Fernandes-Justino
BOIRAL, O.; AMARA, N. (2009). Paradoxes of ISO9000 performance: A configurational Approach. Quality Management Journal, 16(3): 37-60.
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CASADÉSUS, M.; GIMÉNEZ, G. (2000). The benefits of the implementation of the ISO9000 standard: Empirical research in 288 Spanish companies. The TQM Magazine, 12(6): 432-41. doi:10.1108/09544780010351751
CORBETT, C.; MONTES-SANCHO, M.J.; KIRSCH, D.A. (2005). The financial impact of ISO9000 certification in the United States: An empirical analysis. Management Sciences, 51(7): 1046-1059. doi:10.1287/mnsc.1040.0358
EASTON, G.S.; JARRELL, S.L. (1998). The effects of Total Quality Management on corporate performance: An empirical Investigation. Journal of Business, 71(2): 253-307. doi:10.1086/209744
EBRAHIMPOUR, M.; WITHERS, B.E.; HIKMET, N. (1997). Experiences of US and Foreign-Owned Firms: A new perspective on ISO9000 Implementation. International Journal of Production Research, 37(2): 567-576.
EREL, E.; GHOSH, G.B. (1997). ISO9000 implementation in Turkish industry International. Journal of Operations and Production Management, 17(12): 1233-1246. doi:10.1108/01443579710182972
ESCANCIANO, C.; FERNÁNDEZ, E.; VÁZQUEZ, C. (2001). ISO 9000 certification and quality management in Spain: results of a national survey. The TQM Magazine, 13(3): 192-200. doi:10.1108/09544780110385500
ESCANCIANO, C. (2002). Certificación ISO9000 en España: Dificultades versus satisfacción empresarial. Dirección y Organización, 27: 148-156.
FENG, M.; TERZIOVSKI, M.; SAMSON, D. (2008). Relationship of ISO9001-2000 quality systems certification with operational and business performance. Journal of Manufacturing Technology Management, 19(1): 22-37. doi:10.1108/17410380810843435
Intangible Capital, 2010 – 6(2):258-271 – ISSN: 1697-9818
doi:10.3926/ic.2010.v6n2.p258-271
How quality affects the bottom line?: A literature review 269
J. Texeira-Quirós – J. A. Almaça – M.R. Fernandes-Justino
FUENTES, M.M. (2002). La estructura sectorial y la gestión de la calidad total. Impacto en el resultado de las empresas. Economía Industrial, 345: 135-146.
HÄVERSJÖ, T. (2000). The financial effects of ISO9000 registration for Danish companies. Managerial Auditing Journal, 15 (1/2): 47-52. doi:10.1108/02686900010304632
HENDRICKS, K.B.; SINGHAL, V.R. (2001). Firm Characteristics, total quality management and financial performance. Journal of Operations Management, 19: 269-285. doi:10.1016/S0272-6963(00)00049-8
HERAS, I.; CASADESÚS, M.; GARVIN, P.M. (2002). ISO9000 Certification and the bottom line: A comparative study of the profitability of basque region companies. Managerial Auditing Journal, 17(1/2): 72-78. doi:10.1108/02686900210412270
ITTNER, D.; LARCKER, D. (1997). Quality Strategy, strategic control systems, and organizational performance. Accounting Organizations and Society, 22 (3/4): 293-314. doi:10.1016/S0361-3682(96)00035-9
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LLOYD’S REGISTER OF QUALITY ASSURANCE LTD (1996). Fitter Finance. The effects of ISO9000 on business performance. Report survey findings. Lloyd’s, London.
LIMA, M.A.M.; RESENDE, M.; HASENCLEVER, L. (2000). Quality certification and performance of Brazilian firms: An empirical study. International Journal of Production Economics, 66: 143-147. doi:10.1016/S0925-5273(99)00118-8
MARTÍNEZ-COSTA, M.; MARTÍNEZ-LORENT, A.R. (2004). Sistemas de gestión de calidad y resultados empresariales: Una justificación desde las teorias institucional y de recursos y capacidades. Cuadernos de Economia y Dirección de la Empresa, 34: 7-30.
MARTÍNEZ-COSTA, M.; CHOI, T.; MARTÍNEZ, J.; MARTÍNEZ-LORENTE, A. (2009). ISO9000/1994, ISO9001/2000 and TQM: The performance debate revisited. Journal of Operations Management, 27: 495-511. doi:10.1016/j.jom.2009.04.002
MARTÍNEZ-LORENTE, A.R.; MARTÍNEZ-COSTA, M. (2004). ISO9000 and TQM: Substitutes or complementaries? An empirical study in industrial companies.
Intangible Capital, 2010 – 6(2):258-271 – ISSN: 1697-9818
doi:10.3926/ic.2010.v6n2.p258-271
How quality affects the bottom line?: A literature review 270
J. Texeira-Quirós – J. A. Almaça – M.R. Fernandes-Justino
International Journal of Quality and Reliability Management, 21(3): 260-276.
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MOLINA, L.M.; LLORÉNS-MONTES, J.; RUIZ-MORENO, A. (2007). Relationship between quality management practices and knowledge transfer. Journal of Operations Management, 25: 682-701. doi:10.1016/j.jom.2006.04.007
NAVEH, E.; MARCUS, A. (2005). Achieving competitive advantage through implementing a replicable management standard: installing and using ISO9000. Journal of Operations Management, 24: 1-26. doi:10.1016/j.jom.2005.01.004
PETERAF, M.A. (1993). The cornerstones of competitive advantage: a resource based view. Strategic Management Journal, 14: 179-192. doi:10.1002/smj.4250140303
ROMANO, P. (2000). ISO9000: What is its impact on performance? Quality Management Journal, 7(3): 38-56.
SAMSON, D.; TERZIOSVKI, M. (1999). The relationship between total quality management practices and operational performance. Journal of Operations Management, 17: 393-409. doi:10.1016/S0272-6963(98)00046-1
SANSALVADOR, M.E.; CAVER RUBIO, J. (2005). El coste total de la calidad en organizaciones ISO9000: Un estudio empírico. Revista Española de Financiación y Contabilidad, XXXIV(127): 899-924.
SUN, H. (1999). Diffusion and contribution of total quality management: An empirical study in Norway. Total Quality Management, 6(6): 901-914.
SUN, H. (2000). TQM, ISO9000 Certification and performance improvement. International Journal of Quality & Reliability Management, 17(2): 10-27. doi:10.1108/02656710010304573
TERZIOVSKI, M.; SAMSON, D. (1997). The business value of quality management systems certification: Evidence from Australia and New Zealand. Journal of Operations Management, 15: 1-18. doi:10.1016/S0272-6963(96)00103-9
TEXEIRA, J.; ALMAÇA, J.; JUSTINO, M.R. (2009). Certificação de Qualidade versus Resultado da Empresa: Evidência empirica. XIX Jornadas Hispano Lusas de Gestión Científica. Universidad de Jaén. Baeza. ISBN: 978-84-691-8776-0.
Intangible Capital, 2010 – 6(2):258-271 – ISSN: 1697-9818
doi:10.3926/ic.2010.v6n2.p258-271
How quality affects the bottom line?: A literature review 271
J. Texeira-Quirós – J. A. Almaça – M.R. Fernandes-Justino
TEXEIRA, J.; JUSTINO, M.R. (2009). Certification of Quality Management Systems under ISO9000 versus business bottom line: empirical evidence. XXIII Congreso Anual AEDEM (La Academia Europea de Dirección y Economía de la Empresa). Sevilla. ISBN: 978-84-7356-609-4.
VLOEBERGHS, D.; BELLENS, J. (1996). Implementing the ISO9000 standards. Quality Progress, 29(6): 46-48.
TSIOTRAS, G.; GOTZAMANI, K. (1996). ISO9000 as an entry key to TQM: The case of Greek industry. International Journal of Quality, 13(4): 64-76.
YAMADA, S. (2001). Economical aspects of ISO9000 certification in Japonese Companies. AQC Annual Quality Congress, Charlotte, NC. 55 (0), 647-659.
YOUNGDAHL, W.; KELLOGG, D. (1997). The relationship between service customers quality assurance behaviors, satisfaction, and effort: A cost of quality perspective. Journal of Operations Management, 15: 19-32. doi:10.1016/S0272-6963(96)00097-6