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A Structural Traceability Approach to Explicate Knowledge Focusing on Know-how

Journal Name:

  • International Journal of Science and Engineering Investigations

Publication Year:

  • 2015

Key Words:

Author NameUniversity of Author
Abstract (2. Language): 
Knowledge management focuses on explicit and tacit knowledge experienced by employees who contributed in different stages of a process. Although literature provides several different models to manage explicit/ tacit knowledge, use case based approach structurally has not been addressed to explicate know-how. Know-how is referred to the package of knowledge asset attained empirically by an organization in real cases structurally and gradually over the time. The empirical structural knowledge i.e. know-how influences directly the quality of a product/ service, and then know-how is evaluated as a crucial issue by all organizations. In this paper to manage and codify know-how effectively, a structural mapping based on a backward-forward use case requirements approach named knowledge chain is proposed. A real case study in a manufacturing car body is used to explain practically the map proposed in this paper.
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REFERENCES

References: 

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Assembly door stations (after main jig station)
As the user role
As the provider role
1. Documenting the specifications of the body delivered by the main jig section and analyzing the body after assembling final parts considering gap and step dimensions.
2. Providing a continuous feedback related to gap and step specifications and doing root cause analysis for changes contributing the main jig section.
3. Contributing to efforts of enhancing the operational quality of the main jig based on the facts of this section
4. Contributing to review the technical documents focused on regulations and calibration of the main jig.
5. Contributing to analyze the recorded process capability of the main jig.
6. Contributing to audit the main jig operations and maintenance.
7. Advertizing problems occurred for the bodies produced by the main jig section during the assembly.
1. Preparing car bodies for painting process based on documented requirements.
2. Analysis of results of inspections and explicating the facts of the analysis documentary to revise procedures contributing other sections.
3. Documenting the process improvements focused on procedures and quality plan.
4. Receiving feedbacks from painting process to do root cause analysis and review technical procedures continually based on facts.
5. Documenting the process controlling approached statistically to enhance the capability of quality monitoring.
6. Revising know-how documents contributing its internal costumer and the internal provider in a cross functional team effort.
7. Advertizing problems occurred in real and explicating the solutions found by experts and documenting the results.
International Journal of Science and Engineering Investigations, Volume 4, Issue 44, September 2015 39
www.IJSEI.com Paper ISSN: 2251-8843 ID: 44415-06
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