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A Structural Traceability Approach to Explicate Knowledge Focusing on Know-how

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Abstract (2. Language): 
Knowledge management focuses on explicit and tacit knowledge experienced by employees who contributed in different stages of a process. Although literature provides several different models to manage explicit/ tacit knowledge, use case based approach structurally has not been addressed to explicate know-how. Know-how is referred to the package of knowledge asset attained empirically by an organization in real cases structurally and gradually over the time. The empirical structural knowledge i.e. know-how influences directly the quality of a product/ service, and then know-how is evaluated as a crucial issue by all organizations. In this paper to manage and codify know-how effectively, a structural mapping based on a backward-forward use case requirements approach named knowledge chain is proposed. A real case study in a manufacturing car body is used to explain practically the map proposed in this paper.
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