You are here

AİLE-İŞ ÇATIŞMASI, İŞ STRESİ VE ÖRGÜTSEL SADAKATİN İŞ PERFORMANSINA ETKİSİ: SAVUNMA SEKTÖRÜNDE AMPİRİK BİR ÇALIŞMA

EFFECTS OF FAMILY- WORK CONFLICT, JOB STRESS, AND LOYALTY ON JOB PERFORMANCE: A STUDY ON DEFENCE SECTOR

Journal Name:

Publication Year:

Keywords (Original Language):

Abstract (2. Language): 
One of the factors influencing organizational success is the job performance. This factor is a presentable studying area. Thus, conducted in the defence sector the current study has investigated the effects of employees’ family-work conflict, job stress, and loyalty on their job performance. Results show that employee’s family-work conflict effects reasonably job performance. It has also showed that their loyalty effects reasonably job performance. According to the results, it is determined that composed structural equation model’s goodness of fit values are at the reasonable level and the composed structural equation model is proper for data.
Abstract (Original Language): 
İş performansı örgütsel başarımın önemli bir faktörüdür. İşletmelerde bu faktörün maksimize edilmesi önemli bir çalışma alanıdır. Bu çalışma ile savunma sektörü çalışanlarının aile-iş çatışma düzeylerinin, iş streslerinin ve örgütsel sadakat düzeylerinin iş performans düzeylerine etkileri araştırılmıştır. Araştırma sonucunda, çalışanların aile-iş çatışma düzeylerinin iş performansını negatif ve anlamlı olarak ve örgütsel sadakatinin iş performansını pozitif ve anlamlı olarak etkilediği belirlenmiştir. Yapılan analizler sonucunda, oluşturulan yapısal eşitlik modeli uyum iyiliği değerlerinin kabul edilebilir düzeyde olduğu belirlenmiş ve ortaya konulan yapısal modelin veriye uygun olduğu tespit edilmiştir.

REFERENCES

References: 

Abraham C., F. Anat, “Work Commitment, Job Satisfaction and Job
Performance: An Empirical Investigation”, International Journal of
Organization Theory and Practice, 7(3): 289. 2004.
Allen, T. D., “Family-Supportive Work Environments: The Role of
Organizational Perceptions”, Journal of Vocational Behavior, 58: 45-
61. 2000.
Allen, T. D., D. E. Herst, C. S. Burck ve M. Sutton, “Consequences
Associated with Work to Family Conflict: Review and Agenda for Future
Research”, Journal of Occupational Health Psychology, 5: 278–308.
2000.
ÇELİK-TURUNÇ
237
Amason, A. C. ve H. J. Sapienza, “The Effects of Top Management Team
Size and Interaction Norms on Cognitive and Affective Conflict.”,
Journal of Management, 23(4): 495–516. 1997.
Armstrong, D.J., C. K. Riemenschneider, M. W. Allen ve M. F. Reid,
“Advancement, Voluntary Turnover and Women in IT: A Cognitive
Study of Work–Family Conflict”, Information & Management, 44: 142–
153. 2007.
Aryee, S., “Antecedents and Outcomes of Work–Family Conflict Among
Married Professional Women: Evidence from Singapore”, Human
Relations, 45 :(8), 813–837. 1992.
Aydın Şule, “Örgütsel Stres Yönetimi”, Dokuz Eylül Ün. Sosyal Bilimler
Enstitüsü Dergisi, 6(3): 49-74. 2004.
Babin, B.J. ve J.S. Boles, "Employee Behavior in a Service Environment: A
Model and Test of Potential Differences Between Men And Women",
Journal of Marketing, 62: (2),.7-91. 1998.
Bacharach, S. B., Bamberger, P., ve Conley, S., “Work-Home Conflict
Among Nurses and Engineers: Mediating The İmpact of Role Stress on
Burnout and Satisfaction at Work”, Journal of Organizational
Behavior, 12: 39–53.1991.
Barbara M. M., “The Chance in Employee Loyalty”, Nursing Management”,
1998.
Bellavıa, G. M. ve Frone, M. R., Work–family conflict. In J. Barling, E. K.
Kelloway, & M. R. Frone (Eds.), Handbook of Work Stress (pp. 113–
147). Thousand Oaks, CA: Sage. 2005.
Beutell, N. J. ve U. W. Berman,, “Predictors of Work-Family Conflict and
Satisfaction With Family, Job, Career, and Life”, Psychological
Reports, 85: 893–903. 1999.
Boles, J. S., M. W. Johnston,, ve J. F. Jr. HAIR,, “Role Stress, Work-Family
Conflict and Emotional Exhaustion: Inter-Relationships and Effects on
Some Work Related Consequences”, Journal of Personal Selling and
Sales Management, 17: 17–28. 1997.
Borycki, C., R.G. Thorn, J. Lemaster, “Job satisfaction and Organization
Commitment: A Comparison of United States and Mexico Employees.”,
International Journal of Commerce and Management, 8 (3–4): 7–25.
1998.
Boyar, S.L., C.P. Maertz, A.W. Pearson, “The Effects of Work-Family
Conflict and Family-Work Conflict on Nonattendance Behaviors”,
Journal of Business Research, 58: 919-925. 2005.
Bove, L. L. , Pervan, S. J. , Beatty, S. E., Shiu, E. “Service Worker Role in
Encouraging Customer Organizational Citizenship”, Behaviors Journal
of Business Research, 62, ss. 698–705. 2009
ÇELİK-TURUNÇ
238
Bragger J. D., O. Rodriguez-Srednıcki, E. J. Kutcher, L. Indovino ve E.
Rosner, “Work-Famıly Conflıct, Work-Famıly Culture, and
Organızatıonal Cıtızenshıp Behavıor Among Teachers”, Journal of
Business and Psychology, 20 (2): 303-324. 2005.
Bruck, C. S., T. D. Allen ve P. Spector, “The relation between work–family
conflict and job satisfaction: A finergrained analysis”, Journal of
Vocational Behavior, 60: 336–353. 2002.
Burke, R. J. ve E. R. Greenglass, “Career Orientations and Psychological
Burnout in Teachers”, Psychological Reports, 63: 107-116. 1988.
Byron, K., “A Meta-Analytic Review of Work-Family Conflict and its
Antecedents”, Journal of Vocational Behavior, 67: 169-198. 2005.
Chang, C., E. J. Russell ve Y. Liu-Qin, “Emotional Strain and
Organizational Citizenship Behaviours: A Meta-Analysis and Review”,
Work & Stress, 21: 312-332. 2007.
Cinamona R. G. ve Y. Rich, “Work–Family Conflict Among Female
Teachers”, Teaching and Teacher Education, 21: 365–378. 2005.
Cooper, C.L. ve R. Payne, “Personality and Stress: Individual Differences in
the Stress Process.” , Wiley, Chichester, 1991.
Çarıkçı, İ., “Antecedents of Work Family Conflict among Turkish Bank
Personel”, IX. National Management and Organization Congress,
May, 2001, İSTANBUL.
Davis, K., İşletmelerde İnsan Davranışı, Çeviren: Kemal TOSUN vd.,
İstanbul Üni. İşletme Fak. Yayını, No: 199, İSTANBUL
Day A. L. , T. C. Chamberlain, “Committing to Your Work, Spouse, And
Children: Implications For Work–Family Conflict “, Journal of
Vocational Behavior, 68: 116–130. 2006.
Duxbury, L., C., Higgins ve C. Lee, “Work–Family Conxict: A Comparison
by Gender, Family Type, and Perceived Control.”, Journal of Family
Issues, 15:(3), 449–466. 1994.
Eby, L. T., W. J. Casper, A.. Lockwood, C. Bordeaux ve A. Brinley, “Work
and Family Research in IO/OB: Content Analysis and Review of the
Literature (1980–2002).”, Journal of Vocational Behavior, 66: 124–
197. 2005.
Edwards, J.R., N.P. Rothbard, “Mechanisms Linking Work and Family:
Clarifying the Relationship Between Work and Family Construct”, Acad.
Manage. Rev., 25: 178-199. 2000.
Eisenberger, R., P. Lynch, J. Aselageand ve S. Rohdieck, “Who Takes the
Most Revenge? Individual Differences in Negative Reciprocity Norm
Endorsement”, Personality and Social Psychology Bulletin, 30(6):
789-799. 2004.
ÇELİK-TURUNÇ
239
Fenwick, R. ve M. Tausıg, “Scheduling Stress: Family and Health
Outcomes of Shift Work and Schedule Control.”, American Behavioral
Scientist, 44(7): 1179-1198. 2001.
Fiore, T. (2005). Resolving Workplace Conflict 4 Ways To A Win-Win
Solution By, http://www.conflict 911.com/quest.conflict/winwin.
conflict.htm.as (18.11.2006).
Flye, L., M. Agars ve J. Kottke, “Organizational Approaches to Work-
Family Conflict: Testing an Integrative Model.” , Discussion Paper,
Society of Industrial Organizational Psychology, April 2003.
Fox, S., P.E. Spector ve D. Miles, “Counterproductive Work Behavior (CWB)
in Response to Job Stressors and Organizational Justice: Some
Mediator and Moderator Tests for Autonomy and Emotions”, Journal of
Vocational Behavior, 59: 291–309. 2001.
Franklin, C. D., “Better Understanding of Impact of Work Interferences on
Organizational Commitment”, Marriage and Family Review, 28: 153–
166.1998.
Fried, Y., H.A. Ben-David, R.B., Tiegs, N. Avital ve U. Yeverechyahu, “The
Interactive Effect of Role Conflict and Role Ambiguity on Job
Performance. “ , Journal of Occupational and Organizational
Psychology, 71(1): 19–27. 1998.
Frone M.R., M. Russell, M., L. Cooper., “Antecedents and Outcomes of
Work Family Conflict: Testing a Model of the Work Family Interface.”,
Journal of Applied Psychology, 77:(1), 65-78. 1992.
Frone M.R., M. Russell, G.M. Barnes, “Work – Family Conflict, Gender,
and Health-Related Outcomes: A Study of Employed Parents in Two
Community Samples”, J Occup Health Psychol, 1: 57–69. 1996.
Frone, M. R., G. M. Barnes ve M. P. Farrell, “Relationship of Work-Family
Conflict to Substance Use Among Employed Mothers: The Role of
Negative Affect.”, Journal of Marriage and the Family, 56: 1019–
1030. 1994.
Frone, M.R., J.K. Yardley, K.S. Markel, “Developing and Testing An
Integrative Model of the Work–Family Interface”, Journal of Vocational
Behavior, 50: (2), 145–167. 1997.
Goff, S. J. ve M. K. Mount, “Employer Supported Child Care, Work/Family
Conflict, and Absenteeism: A Field Study”, Personnel Psychology,
44(7): 793–809. 1991.
Golden L. ve H. Jorgensen, Time After Time, Mandatory Overtime in the
U.S. Economy, Economic Policy Institute Briefing Paper,
(http://epinet.org), 2002.
Graham, J., “An Essay on Organizational Citizenship Behavior”, Employee
Responsibilities and Rights Journal, 4: 249–270. 1991.
ÇELİK-TURUNÇ
240
Greenhaus, J. H., ve N. J. Beutell, “Sources of Conflict Between Work and
Family Roles”, Academy of Management Review, 10: 213-222. 1985.
Greenhaus, J.H., "The Intersection of Work and Family Roles: Individual,
Interpersonal, and Organizational Issues", Journal of Social Behavior
& Personality, 3:(4), 23-44. 1988.
Griffeth, R.W., P.W. Hom, S. Gaertner, “A Meta-Analysis of Antecedents
and Correlates of Employee Turnover: Update, Moderator Tests, and
Research Implication for the Next Millennium.”, Journal of
Management, 26 (3): 463–488. 2000.
Guimaraes, T., “Assessing Employee Turnover İntentions Before/ After
TQM.”, International Journal of Quality and Reliability Management,
14 (1): 46–63. 1997.
Gutek, B. A., Searle, S. ve Klepa, L., “Rational Versus Gender Role
Explanations for Work–Family Conflict”, Journal of Applied
Psychology, 76: 415-433. 1991.
Hammer, L. B., E. Allen ve T. D. Grigsby, “Work–Family Conxict in Dual-
Earner Couples: Within Individual and Crossover Effects of Work and
Family.”, Journal of Vocational Behavior, 50: 185–203. 1997.
Harrison, J.K., R. Hubbard, Antecedents to Organizational Commitment
Among Mexican Employees of a U.S. Firm in Mexico.”, Journal of
Social Psychology, 138 (5): 609–623. 1998.
Hayes, C. T., B.L. Weathington, “Optimism, Stress, Life Satisfaction, and
Job Burnout in Restaurant Managers”, The Journal of Psychology,
141(6): 565–579. 2007.
Hom, P.W., A.J. Kinicki, “Toward a Greater Understanding of How
Dissatisfaction Drives Employee Turnover.”, Academy of Management
Journal, 44 (5): 975–987. 2001.
Ivancevich, J.M., H.A. Napier, J.C. Wetherbe, “An Empirical Study of
Occupational Stress, Attitudes, and Health Among Information Systems
Personel”, Information & Management, 9: 77–85. 1985.
Ivancevich, J.M., M.T. Matteson, “Occupational Stress, Type a Behavior,
and Physical Well Being”, Academy of Management Journal, 25:
373–391.1982.
Jehn, K. A. ve E. A., Mannix, “The Dynamic Nature of Conflict: A
Longitudinal Study of Intragroup Conflict and Group Performance.”,
Academy of Management Journal, 44(2): 238– 251. 2001.
Jehn, K. A., “A Multimethod Examination of the Benefits and Detriments of
Intragroup Conflict.”, Administrative Science Quarterly, 40: 256–282.
1995.
Jones, E., L. Chonko, D. Rangarajan, J. Roberts, “The Role of Overload on
Job Attitudes, Turnover Intentions, and Salesperson Performance”,
Journal of Business Research, 60: 148-163. 2007.
ÇELİK-TURUNÇ
241
Judge, T. A., J. W. Boudreau ve R. D. Bretz, “Job and Life Attitudes of Male
Executives”, Journal of Applied Psychology, 79(5): 767–782. 1994.
Jun M., C. Shaohan, S. Hojung, “TQM Practice in Maquiladora:
Antecedents of Employee Satisfaction and Loyalty”, Journal of
Operations Management, 24: 791–812. 2006.
Jun, M., S. Cai, R.T. Peterson, “Obstacles to TQM Implementation in
Mexico’s Maquiladora Industry.” Total Quality Management and
Business Excellence, 27 (4): 515–527. 2004.
Kahn, R. L. ve P. Byosiere, Stress in organizations, In M. D. DUNNETTE
ve L. M. HOUGH (Eds.), Handbook of industrial and organizational
psychology, 3: 571–650. Palo Alto, CA: Consulting Psychologists Press.
1992.
Kahn, R. L., D. M. Wolfe, R. P. Quinn, J. D. Snoek ve R. A. Rosenthal,
Organizational Stress: Studies in Role Conflict and Ambiguity,
New York: Wiley, 1964.
Kang I., K.C. Lee, S. Lee, J. Choi, “Investigation of Online Community
Voluntary Behavior Using Cognitive Map”, Computers in Human
Behavior, 23: 111-126. 2007.
Karahan A., K. Gürpınar, P. Özyürek; “Hizmet Sektöründeki İşletmelerin
Örgüt İçi Stres Kaynakları: Afyon İli Merkezindeki Hastanelerde Çalısan
Cerrahi Hemşirelerinin Stres Kaynaklarının Belirlenmesi.”, Ekonomik
ve Sosyal Araştırmalar Dergisi, 3(1): 27-44. 2007.
Karatepe, O. M. ve L. Bekteshi. “Antecedents and Outcomes of Work-
Family Facilitation and Family-Work Facilitation among Frontline Hotel
Employees,” International Journal of Hospitality Management,
27 :(4), 517-28. 2008.
Karatepe, O.M., H. Kılıç, “Relationships of Supervisor Support and Conflicts
in the Work–Family Interface with the Selected Job Outcomes of
Frontline Employees.”, Tourism Management, 28: (1), 238–252. 2007.
Karatepe, O.M., L. Baddar, “An Empirical Study of The Selected
Consequences of Frontline Employees’ Work–Family Conflict And
Family–Work Conflict”, Tourism Management, 27: (5), 1017–1028.
2006.
Kelloway, E. K., B. H. Gottlıeb ve L. Barham, “The Source, Nature, and
Direction of Work and Family Conflict: A Longitudinal Investigation”,
Journal of Occupational Health Psychology, 4: 337–346. 1999.
Kinnunen, U., A. Vermulst, J. Gerris, A. Mäkikangas, “Work–Family Conflict
and Its Relations to Well-Being: The Role of Personality as a
Moderating Factor”, Personality and Individual Differences, 35(7):
1669-1683. 2003.
ÇELİK-TURUNÇ
242
Kinnunen, U., S. Mauno, “Antecedents and Outcomes of Work-Family
Conflict Among Employed Women and Men in Finland”, Human
Relations, 51(2): 157-177. 1998.
Koç H., “Örgütsel Bağlılık ve Sadakat İlişkisi”, Elektronik Sosyal Bilimler
Dergisi, 8 (28): 200-211. 2009.
Kossek E.E., C. Ozeki, “Bridging the work–family policy and productivity
gap: a literature review, Community”, Work & Family, 2: (1), 7–32.
1999.
Kristoff, A., “Person–organization fit: an integrative review of its
conceptualizations, measurements, and implications”, Personel
Psychology, 49: 1–49. 1996.
Lazarus, A.A., “Setting the Record Straight”, American Psychologist,
40(12): 1418-1419. 1985.
Leiter, M. P. ve M. J. Durup, “Work, Home, and in-Between: A Longitudinal
Study of Spillover.”, Journal of Applied Behavioral Science, 32(1):
29–47. 1996.
Lepıne, J. A., N. P. Podsakoff ve M. A. Lepıne, “A Meta-Analytic Test of the
Challenge Stressor-Hindrance Stressor Framework: an Explanation for
İnconsistent Relationships Among Stressors and Performance.”,
Academy of Management Journal, 48: 764-775. 2005.
Lerouge, C., A. Nelson , J. E. Blanton, “The impact of Role Stress Fit and
Self-Esteem on the Job Attitudes of IT Professionals”, Information &
Management, 43: 928–938. 2006.
Leung M., Y.S. Chan ve P. Olomolaiye, “Impact of Stress on the
Performance of Construction Project Managers”, Journal of
Construction Engineering and Management, 134(8): 644-652. 2008.
Liff, S., K. Ward, “Distorted Views Through the Glass Ceiling: The
Construction of Women’s Understandings of Promotion and Senior
Management Positions”, Gender, Work & Organization, 8: (1), 19–37.
2001.
Loveman, G.W., “Employee Satisfaction, Customer Loyalty, and Financial
Performance: An Empirical Examination of the Service Profit Chain in
Retail Banking.”, Journal of Service Research, 1(1): 18-31. 1998.
Matthews, R. A., C. A. Bulger, J.L. Barnes-Farre, “Work Social Supports,
Role Stressors, and Work–Family Conflict: The Moderating Effect of
Age”, Journal of Vocational Behavior, 1-3, 2009.
Meglino, B. M., “The stress-performance controversy.” MSU Business
Topics, 25: 53–59. 1977.
Mesmer-Magnus, J. R. ve C. Viswesvaran, “Convergence Between
Measures of Work-to-Family Conflict: A Meta-Analytic Examination”,
Journal of Vocational Behavior, 67: 215-237. 2005.
ÇELİK-TURUNÇ
243
Mohr, A.T. ve J.F. Puck, “Role Conflict, General Manager Job Satisfaction
and Stress and the Performance of IJVs.”, European Management
Journal, 25 (1): 25–35, 2007.
Moore, J.E., An Empirical Test of the Relationship of Causal Attribution to
Work Exhaustion Consequences, in: M.A. Rahim, R.T. Golembiewski
(Eds.), Current Topics in Management, JAI
Mowday, R.T., R.M. Steers, L.W. Porter, “The Measurement of
Organizational Commitment”, Journal of Vocational Behavior,
14:224-247. 1979.
Namasivayam K., X. Zhao “An Investigation of the Moderating Effects of
Organizational Commitment on the Relationships Between Work-Family
Conflict and Job Satisfaction Among Hospitality Employees in India”,
Tourism Management, 28:1212-1223.2007.
Nelson, D.L., J.C. Quick, M.A. Hitt, D. Moesel, “Politics, Lack of Career
Progress, and Work/Home Conflict: Stress and Strain for Working
Women”, Sex Roles, 23:(3/4), 169–185. 1990.
Netemeyer, R.G., J.S. Boles, R. McMurrian, “Development and Validation
of Work-Family Conflict and Family-Work Conflict Scales”, Journal of
Applied Psychology, 81: 400-409. 1996.
Parasuraman, S. ve J. H. Greenhaus, Personal Portrait: The Lifestyle of
the Woman Manager, In E. A. Fagenson (Ed.), Women in
Management: Trends, issues, and challenges in managerial diversity
(Vol. 4, pp. 186–211). Newbury Park, CA: Sage.
Perrewe, P. L., Hochwarter, W. W., ve Kiewitz, C., “Value Attainment: An
Explanation for the Negative Effects of Work-Family Conflict On Job
and Life Satisfaction”, Journal of Occupational Health Psychology, 4:
318–326. 1999.
Pleck, J.H., G.L. Staines ve L Lang, "Conflicts Between Work and Family
Life", Monthly Labor Review, 103:(3), 29-32. 1980.
Podsakof P.M., S.B. Mackenzie, J.B. Paine, D.G. Bachrach “Organizational
Citizenship Behaviors: A Critical Review of teh Theoretical and
Empirical Literature and Suggestions for Future Research”, Journal of
Management, 26 (3): 513-563. 2000.
Rabınowitz S, S. Stumpf, “Facets of Role Conflict, Role-Specific
Performance, and Organizational Level Within the Academic Career.”,
J Vocational Behav, 30: 72– 83. 1987.
Rachel W.Y.Y., C.L. Y. Andy ve T.C. E. Cheng, “An Empirical Study Of
Employee Loyalty, Service Quality and Firm Performance in the Service
Industry”, International Journal of Production Economics, 2009.
Ragins, B.R., “Power and Gender Congruency Effects in Evaluations of
Male and Female Managers”, Journal of Management, 15: (1), 65–77.
1989.
ÇELİK-TURUNÇ
244
Rantanen, J., U. Kinnunen, T. Feldt, L. Pulkkinen, “Work–Family Conflict
and Psychological Well-Being: Stability And Cross-Lagged Relations
Within One- And Six-Year Follow-Ups”, Journal of Vocational
Behavior, 73: 37–51. 2008.
Rauyruen P., K.E. Miller, “Relationship Quality as a Predictor of B2B
Customer Loyalty”, Journal of Business Research, 60: 21-31. 2007.
Reynolds, K.E, Beatty, S.E. “Customer Benefits And Company
Consequences of Customer– Salesperson Relationships in Retailing”,
Journal Retail, 75(1), ss.11–32. 1999.
Robert, C., T.M. Probst, J.J. Martocchio, F. Drasgow, J.J. Lawler,
“Empowerment and Continuous Improvement in the United States,
Mexico, Poland, And India: Predicting Fit on the Basis of the
Dimensions of Power Distance And Individualism.”, Journal of Applied
Psychology, 85 (5): 643–658. 2000.
Ross, L. E., J.S. Boles, “Exploring the Influence of Workplace Relationships
on Work-Related Attitudes and Behaviors in the Hospitality Work
Environment.”, International Journal of Hospitality Management, 13:
(2), 155–171. 1994.
Rotondo, D.M., D.S. Carlson, J.F. Kincaid, “Coping with Multiple
Dimensions of Work–Family Conflict”, Personnel Review, 32: (3),
275–296. 2003.
Selye, H., “Further Thoughts on Stress Without Distress.”, Med. Times,
104: 124–132. 1976.
Singh J., “Striking a Balance in Boundary-Spanning Positions: An
Investigation of Some Unconventional Influences of Role Stressors and
Job Characteristics on Job Outcomes of Salespeople”, Journal of
Marketing, 62(3): 69-86. 1998.
Steinmetz, H., M. Frese, P. Schmidt, “A Longitudinal Panel Study on
Antecedents and Outcomes Of Work–Home Interference.” , Journal of
Vocational Behavior, 73: 231–241.2008.
Stoner, C. R., R. I. Hartman ve R. Arora, “Work-Home Role Conflict in
Female Owners of Small Businesses: An exploratory study”, Journal of
Small Business Management, 28: 30–38. 1990.
Sullivan, S.E. ve R.S. Bhagat, “Organizational Stress, Job Satisfaction and
Job Performance: Where Do We Go From Here?.”, Journal of
Management. 18 (2): 353-374. 1992.
Taris, T. W. , “Is There a Relationship Between Burnout and Objective
Performance? A Critical Review of 16 Studies.”, Work & Stress, 20:
316-334. 2006.
Thompson, C. A., L. L. Beauvais, ve K. S. Lyness, “When Work Family
Benefits Are Not Enough: The Influence of Work-Family Culture on
ÇELİK-TURUNÇ
245
Benefit Utilization, Organizational Attachment, and Work-Family
Conflict”, Journal of Vocational Behavior, 54: 392–415. 1999.
Tubre, T.C. ve J.M. Collins, “A Meta-Analysis of the Relationships Between
Role Ambiguity, Role Conflict, and Job Performance.”, Journal of
Management, 26(2):, 155–169. 2000.
Tutena, T. L.,, P.E. Neidermeyer, “Performance, Satisfaction and Turnover
in Call Centers The Effects of Stress and Optimism”, Journal of
Business Research, 57: 26– 34. 2004.
Visser, M. R.M., E. M.A. Smets, F. J. Oort, H. C.J.M. de Haes, “Stress,
Satisfaction and Burnout Among Dutch Medical Specialists”, Canadian
Medical Association or its licensors, 168(3): 271-275. 2003.
Voydanoof, P., "Work Role Characteristics, Family Structure Demands, and
Work/Family Conflict", Journal of Marriage and the Family, 50: 740-
761. 1988.
Westman, M., “The Crossover Of Work-Family Conflict From One Spouse
To The Other”, Journal of Applied Social Psychology, 35(9): 1936-
1957. 2005.
Zajonc, R. B., “Social facilitation.” Science, 149: 269–274. 1965.

Thank you for copying data from http://www.arastirmax.com