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Information Needs and Expectations in Digital Era: A Study of Select Agricultural Institutes in Northern India

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Abstract (2. Language): 
Purpose The paper highlights the information needs and expectations of users of select agricultural institutes in Northern India. It describes the information sources used, services & facilities preferred and satisfaction of the services offered to them. Design/methodology/approach Selected libraries of agricultural institutes of Northern India are surveyed using a well structured questionnaires and personal observations as data gathering instruments. Findings The study reveals various information sources and services preferred by users. It also highlights their satisfaction level and competency of library staff in assisting users in accessing information resources using information communication technology (ICT) and its associated tools. Research limitations/implications The research is limited to few selected libraries of agricultural institutes of North India. This method of investigating users expectations from the agricultural libraries of other parts of India can be repeated in future research. Originality/value The paper provides library professionals a thorough understanding of different types of services and facilitates users expect from the libraries today. It can help in collection development policy and planning of services for the future use.
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