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Duygusal Emekte Bazı Demografik Değişkenlerin Rolü: Görgül Bir Araştırma

Journal Name:

  • Çankaya University Journal of Humanities and Social Sciences

Publication Year:

  • 2013

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Abstract (2. Language): 
This study examined the effects of some employees’ demographic features on their emotional labor. Data were obtained from 376 teachers working in Ankara. In this context, the relations between sub-dimensions of emotional labor were investigated with correlation analysis and differentation between demographic features were examined with ANOVA. Also, structural equation model was used for verificatin of emotional labor scale. The findings of correlation analysis revealed that general emotional labor has high correlations with surface and deep acting. When demographic features are considered alone as indepedent variables, only gender gives cause for differentation on emotional labor, but demographic features handled as a whole and subjected to multiple regression analysis, it is seen that all demographic features affect emotional labor.
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Abstract (Original Language): 
Bu çalışmada, baz› demografik özelliklerin çalışanların sergilemiş oldukları duygusal emek davran› fllarındaki rolleri, Ankara’da görev yapan 376 öğretmenden toplanan veriler ışığında araştırılmıştır.. Bu kapsamda duygusal eme¤in alt boyutlar› arasındaki ilişkiler korelasyon, demografik özellikler yönünden farklılaşmalar ise tek yönlü varyans analizi (ANOVA) ile incelenmiştir. Ayrıca, duygusal emek ölçe¤inin doğrulanması esnasında yap›sal eflitlik modelinden istifade edilmiştir. Bulgular, yüzeysel rol yapma ile derinden rol yapma alt boyutlar›n›n, genel duygusal emek düzeyi ile yüksek korelasyon gösterdi¤ini ortaya koymuştur. Demografik özellikler tek başlarına bağımsız değişken olarak değerlendirildi¤inde, ele al›nan bu özelliklerden sadece cinsiyetin duygusal emek düzeyinde anlamlı fark yarattığı; ancak demografik özelliklerin tamam› tek seferde çoklu regresyon analizine tabi tutuldu¤unda ise an›lan özelliklerin duygusal eme¤i anlaml› olarak etkiledi¤i görülmüştür.
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