AGARWAL, R. RASTOGI, S. ve MEHROTRA A. (2009), "Customers' Perspectives Regarding E-Banking in An Emerging Economy", Journal of Retailing and Consumer Services, 16(5), 340-351.
AHN, T., RYU, S., ve HAN, I. (2007), "The Impact of Web Quality and Playfulness On User Acceptance of Online Retailing", Information and Management, 44(3), 263-275.
BAI, B., LAW, R., ve WEN, I. (2008), "The Impact of Website Quality On Customer Satisfaction and Purchase Intentions: Evidence From Chinese Online Visitors", International Journal of Hospitality Management, 27(3), 391 -
402.
BAKOS, J.Y. (1997), "Reducing Buyer Search Costs: Implications for Electronic Marketplaces", Management Science, 43, 1676-1679.
CARRASCO; R. A.; MUNOZ-LEIVA, F., FERNANDEZ, J. S. Francisco ve CABANILLAS L. (2012), "A Model for The Integration of E-
Financial Services Questionnaires with SERVQUAL Scales Under Fuzzy Linguistic Modeling" Expert Systems with Applications, 1-13.
CASS , A. O ve CARLSON J. (2012). "An E-Retailing Assessment of Perceived Website-Service Innovativeness: Implications for Website Quality Evaluations, Trust, Loyalty and Word of Mouth", Australasian Marketing Journal, (20), 28-36
CHANG, C.-W., WU, C.-R.; LIN, C.-T. ve LIN H.-L. (2007).
"Evaluating Digital Video Recorder Systems Usinganalytic Hierarchy and Analytic Network Processes", Information Sciences, 177, 3383-3396.
CHENG, E.W.L. and LI, H. (2001), "Analytic Hierarchy Process: An Approach to Determine Measures for Business Performance", Measuring Business Excellence, 5 (3), 30-37.
CHENG, E.W.L. ve LI H (2003), "Utility of Consistency Measure In The Analytic Hierarchy Process Construction Innovation: Information, Process", Management, 3 (4), 231-247.
CHENG, T.C.E., LAM D.Y.C., YEUNG, A.C.L.. (2006), "Adoption of Internet Banking: An Empirical Study in Hong Kong", Decision Support
Systems, 42, 1558-1572.
CHOU, W.-C. and CHENG, Y.-P. (2012), "A Hybrid Fuzzy MCDM Approach For Evaluating Website Quality of Professional Accounting Firms",
Expert Systems with Applications, 39 (3), 15, 2783-2793.
DEY, P. K. and RAMCHARAN E. K. (2008), "Analytic Hierarchy
Process Helps Select Site for Limestone Quarry Expansion in Barbados" Journal of Environmental Management, 88, 1384-1395.
FAN, W. S. ve TSAI, M. C. (2010), "Factors Driving Website Success -The Key Role of Internet Customisation and The Influence Of Website Design Quality And Internet Marketing Strategy", Total Quality Management & Business Excellence, 21 (11), 1141-1159.
FEATHERMAN, M.S. ve PAVLOU, P.A. (2002), "Predicting E-Services Adoption: A Perceived Risk Facets Perspective", Eighth Americas Conference on Information Systems, 1034-1046.
FLAVIAN, C., GUINALIU, M. ve TORRES, E. (2006), "How Bricks
and Mortar Attributes Affect Online Banking Adoption", International Journal
of Bank Marketing, 24 (6), 406-423.
GREGG, D. G. ve WALCZAK, S. (2010), "The Relationship Between Website Quality, Trust And Price Premiums at Online Auctions", Electronic Commerce Research, 10 (1), 1-25.
GURUMURTHY, A. ve KODALI R. (2012), "An Application of
Analytic Hierarchy Process For The Selection of A Methodology To Improve The Product Development Process" Journal of Modelling in Management, 7
(1) , 97 - 121
HO, W. Dey, PRASANTA K. ve LOCKSTROM M. (2011), "Strategic Sourcing: A Combined QFD and AHP Approach In Manufacturing" Supply Chain Management: An International Journal, 16 (6), 446 - 461.
HUR, Y., YONG J. K. ve JOSEPH V. (2011), "A Structural Model of The Relationships Between Sport Website Quality, E-Satisfaction, and E-Loyalty", Journal of Sport Management, 25, 458-473.
ISHIZAKA, A. ve LABIB A. (2011). "Selection of New Production Facilities with The Group Analytic Hierarchy Process Ordering Method", Expert Systems with Applications 38, 7317-7325.
JOINES, J.L., SCHERER, C.W., & SCHEUFELE, D.A. (2003),
"Exploring Motivations for Consumer Web Use And Their Implications for E-Commerce" Journal of Consumer Marketing, 20, 90-108.
KANNAN V. (2010). "Benchmarking The Service Quality of Ocean
Container Carriers Using AHP", Benchmarking: An International Journal
17(5), 637 - 656.
KIM, H. ve LINDA S. N. (2009), "The Impact of Website Quality on
Information Quality, Value, and Loyalty Intentions in Apparel Retailing" Journal ofInteractive Marketing, 23 (3), 221-233.
KIM, S. ve STOEL L. (2004), "Apparel Retailers: Website Quality
Dimensions and Satisfaction" Journal of Retailing and Consumer Services," 11
(2) , 109-117.
KIM, S. ve STOEL L. (2004), "Dimensional Hierarchy of Retail
Website Quality", Information & Management, 41(5), s. 619-633.
KUAN, H.-H.; BOCK, G.-W. ve VATHANOPHAS, V. (2008),
"Comparing The Effects of Website Quality On Customer Initial Purchase and Continued Purchase At E-Commerce Websites", Behaviour & Information Technology, 27 (1), 3-16.
LAM, P.K. and CHIN, K.S. (2005), "Identifying and Prioritizing
Critical Success Factors For Conflict Management in Collaborative New Product Development", Industrial Marketing Management, 34, 761 - 772.
LEE, K.-W., TSAI, M.-T. ve MARIA C. L. L. (2011), "From Marketplace To Marketspace: Investigating The Consumer Switch To Online
Banking" Electronic Commerce Research and Applications, 10, 115-125.
LEE, Y., ve KOZAR, K. A. (2006), "Investigating The Effect of
Website Quality on Ebusiness Success: An Analytic Hierarchy Process (AHP) Approach", Decision Support Systems, 42 (3), 1383-1401.
LI, Y.N., TAN, K.C., ve XIE, M. (2002), "Measuring Web-Based Service Quality", Total Quality Management, 13, 685-700.
LIANG, C. J. ve CHEN H. J. (2009), "A Study of The Impacts of
Website Quality on Customer Relationship Performance" Total Quality Management & Business Excellence, 20 (9), 971-988.
LIBERATORE, M. J. ve NYDICK R. L. (2008), "The Analytic
Hierarchy Process in Medical and Health Care Decision Making: A Literature
Review", European Journal of Operational Research, 189 (1), 194-207.
LIAO, Z. ve MICHAEL T. C. (2002), "Internet-Based E-Banking and
Consumer Attitudes: An Empirical Study" Information & Management, 39,
283-295.
LIN, H. F. (2007), The Impact of Website Quality Dimensions on Customer Satisfaction in the B2C E-Commerce Context". Total Quality Management & Business Excellence, 18 (4), 363-378.
LUARN, P. ve LIN, H. (2005). "Toward An Understanding of The
Behavioral Intention To Use Mobile Banking", Computers in Human Behavior,
21, 873- 891.
MAENPAA, K. Kale, SUDHIR H., K., H. ve MESIRANTA N. (2008), "Consumer Perceptions of Internet Banking in Finland: The Moderating Role of Familiarity" Journal of Retailing and Consumer Services, 15, 266-276.
MAKLAN, S. ve KLAUS, P. (2011), "Customer experience", International Journal of Market Research, 53 (6), 771-792.
PAPALEXANDROU, M.A., PILAVACHI, P.A. ve CHATZIMOURATIDIS A.I. (2008), "Evaluation of Liquid Bio-Fuels Using
The Analytic Hierarchy Process Process" Safety and Environment Protection,
86, 360-374.
PARASURAMAN, A., ZEITHAML, Valarie A., BERRY, Leonard L.
(1985), "A Conceptual Model of Service Quality and Its Implications for Future Research" Journal ofMarketing, 49 (4), 41-50.
PARTOVI F. Y. (2007), "An Analytical Model of Process Choice in
The Chemical İndustry", International Journal of Production Economics, 105 (1), s. 213-227.
PETERS, M. ve ZELEWSKI S. (2008), "Pitfalls in The Application of
Analytic Hierarchy Process To Performance Measurement", Management Decision, 46 (7), 1039 - 1051.
PIKKARAINEN, T., PIKKARAINEN, K., KARJJALUOTO, H.,
PAHNILA, S.. (2004), "Consumer Acceptance of Online Banking: An
Extension of the Technology Acceptance Model", Internet Research, 14 (3),
224-235.
PUNNIYAMOORTY, M., PONNUSAMY, M. and LAKSHMI G.
(2012), "A Combined Application of Structural Equation Modeling (SEM) And Analytic Hierarchy Process (AHP) in Supplier Selection," Bencmarking: An International Journal, 19 (1), 70-92.
RABABAH, O., MUHANNAD Al-S. ve RIZIK Al-S. (2011), "A New Vision for Evaluating the Quality of E-Commerce Websites" International Journal of Advanced Corporate Learning, 4(1), 32-41.
RIFFAI , M. M. M. A., GRANT, K. ve EDGAR D. (2012), "Big TAM in Oman: Exploring The Promise of On-Line Banking, Its Adoption By Customers And The Challenges of Banking In Oman" International Journal of Information Management, 32, 239- 250.
RIZAVI, S., SALMAN, K., MUNAWAR M., RIZAVI M. ve HAIDER S. (2011), "Website Quality of Higher Education Websites: Young User's Perception Interdisciplinary", Journal of Contemporary Research in Business, 3
(1), 370-376.
ROTCHANAKITUMNUAI, S. ve SPEECE, M. (2003), "Barriers to
Internet Banking Adoption: A Qualitative Study Among Corporate Customers in Thailand", International Journal of Bank Marketing, 21 (6), 312-323.
SAATY, T.L. (1986), "Axiomatic Foundation of The Analytic
Hierarchy Process", Management Science, 32 (7), 841-855.
SAATY, T. L. ve VARGAS, L. G. (1998), "Diagnosis with Dependent Symptoms: Bayes Theorem and The Analytic Hierarchy Process", Operations
Research, 46 (4), 491-502.
SANMUGAM, A. (2007). "Factors Determining Consumer Adoption
of Internet Banking", http://papers.ssrn.com/sol3/papers.cfm?abstract_id= 1021484# 03.09.2009
SOHAIL, M.S. ve SHANMUGHAM, B.. (2003), "E-Banking and
Customer Preferences in Malaysia: An Empirical Investigation", Information Sciences, 150, 207-217.
STANDIFIRD, S.S. (2001), "Reputation and E-Commerce: eBay Auctions and The Asymmetrical Impact of Positive And Negative Ratings", Journal of Management 27, 279- 295.
SUBRAMANIAN, N. and RAMANATHAN, R. (2011), "A Review of Applications of Analytic Hierarchy Process in Operations Management", Int. J. Production Economics, 1-70.
VINODH, S., SHIVRAMAN, K.R. ve VISWESH S. (2012), "AHP-Based Lean Concept Selection in A Manufacturing Organization" Journal of Manufacturing Technology Management 23 (1), 124 - 136.
WATKINS, P. ve SMITH, M. (2008), "Website Quality and Corporate
Financial Performance", Journal of Accounting, Business & Management, 15
(1), 71-89.
WELLS, J. D., VALACICH, J. S. ve HESS, T. (2011), 'What Signal are You Sending? How Website Quality Influences Perceptions of Product Quality and Purchase Intentions", J. MIS Quarterly, 35 (2), s. 373-418.
WIND, Y. and SAATY, T.L, (1980), "Marketing Applications of the Analytic Hierarchy Process", Management Science, 26 (7), 641-658.
WU, F. (2010), "Housing Environment Preference of Young Consumers in Guangzhou, China: Using The Analytic Hierarchy Process" Property Management, 28 (3), 174 - 192.
YANG, Z., CAI, S., ZHOU, Z., & ZHOU, N. (2005), "Development and Validation of An Instrument To Measure User Perceived Service Quality of Information Presenting Web Portals". Information & Management, 42, 575¬589.
YIU, C. S., GRANT, K. ve EDGAR D. (2007), "Factors Affecting The Adoption of Internet Banking in Hong Kong—Implications For The Banking Sector", International Journal of Information Management, 27, 336-351
YÜKSEL, H., (2007), "Internet Sitelerinin Kalite Boyutlarının Değerlendirilmesi", Sosyal Bilimler Dergisi, 517-536.
ZEITHAML, Valarie A., Parasuraman, A. ve Malhotra, Arvind (2002), "Service Quality Delivery Through Web Sites: A Critical Review of Extant Knowledge", Journal of the Academy of Marketing Science, 30 (4), 362-375.
ZHOU, T., YAOBIN, L. ve WANG B. (2009), "The Relative
Importance of Website Design Quality and Service Quality in Determining Consumers' Online Repurchase Behavior", Information Systems Management,
26 (4), 327-337.
Thank you for copying data from http://www.arastirmax.com