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ÜRETİM SEKTÖRÜNDE FAALİYET GÖSTEREN KOBİLERDE ISO 9000’NİN ETKİLİ UYGULAMASI İÇİN KRİTİK BAŞARI FAKTÖRLERİ

CRITICAL SUCCESS FACTORS FOR EFFECTIVE IMPLEMENTATION OF ISO 9000 IN SME’S OPERATING IN MANUFACTURING SECTOR

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Abstract (2. Language): 
ISO 9000 for quality is one of the most applicable strategies by businesses all over the world. ISO 9000 has been one of important issues in many developing countries including Turkey. Up to now less study is published on the successful use of ISO 9000 Quality Management System, critical success factors and application problems in SME’s. The purpose of this study is to investigate the critical success factors for the effective implementation of ISO 9000 standard in small and medium-sized enterprises (SME’s) operating in the manufacturing sector in Turkey. This empirical study has been carried out with a sample of 246 ISO 9000-certified SME’s selected from enterprises operating in manufacturing sector in Turkey. Data were obtained by a questionnaire survey of the managers responsible for quality in each of the sample SME’s. Critical success factors for the effective implementation of ISO 9000 were assessed for importance by simple descriptive statistics. This study provides practical guidance for SME’s operating in manufacturing sector and seeking to implement the ISO 9000 standard effectively
Abstract (Original Language): 
ISO 9000 bütün dünyada kalite konusunda işletmeler tarafından en çok uygulanan stratejilerden biridir. ISO 9000, Türkiye’nin de içinde bulunduğu gelişmekte olan birçok ülkede önemli konulardan biri olmuştur. Bugüne kadar KOBİ’lerde ISO 9000 Kalite Yönetim Sistemi’nin başarılı bir şekilde uygulanması, kritik başarı faktörleri ve uygulama sorunları ile ilgili çok az sayıda çalışma yayımlanmıştır. Bu çalışmanın amacı, Türkiye’de üretim sektöründe faaliyet gösteren KOBİ’lerde ISO 9000 standardının etkili uygulanması için kritik başarı faktörlerinin araştırılmasıdır. Bu çalışma, Türkiye’de üretim yapan işletmeler arasından seçilen ISO 9000 sertifikalı 246 KOBİ’den oluşan bir örneklemde yürütülmüştür. Veriler, her bir örnek işletmede kaliteden sorumlu yöneticilere yapılan anket ile elde edilmiştir. ISO 9000’nin etkili uygulanabilmesi için kritik başarı faktörleri önemlilikleri bakımından basit tanımlayıcı istatistik ile değerlendirilmiştir. Bu çalışma, üretim sektöründe faaliyet gösteren ve ISO 9000 standardını etkili bir şekilde uygulamak isteyen KOBİ’ler için pratik bir rehberdir.

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