Buradasınız

Impact of Health Care Employees’ Job Satisfaction On Organizational Performance Support Vector Machine Approach

Journal Name:

Publication Year:

Author NameUniversity of Author
Abstract (2. Language): 
This study was undertaken to search for key factors that contribute to job satisfaction among health care workers, and also to determine the impact of these underlying dimensions of employee satisfaction on organizational performance. Exploratory Factor Analysis (EFA) was applied to initially uncover the key factors, and then, in the next stage of analysis, a popular data mining technique, Support Vector Machine (SVM) was employed on a sample of 249 to determine the impact of job satisfaction factors on organizational performance. According to the proposed model, the main factors were revealed to be management’s attitude, pay/reward, job security and colleagues.

REFERENCES

References: 

Adams A. & Bond S. 2000. “Hospital nurses job satisfaction, individual and
organizational characteristics.” Journal of Advanced Nursing 32, 536–543.
Adams, R.J. and Parrott R. 1994. ‘‘Pediatric nurses’ communication of role
expectations to parents of hospitalized children.’’ Journal of Applied Communications
Research 22:1, 36-47.
Ali, M.M. and Mohammad H.Y.2006. “A study of relationship between managers’
leadership style and employees’ job satisfaction.” Leadership in Health Services 19:2,
11-28.
Alpander, G.G.1990. “Relationship between commitment to hospital goals and
job satisfaction: a case study of a nursing department.” Health Care Management
Review 15:4, 51-62.
Anderson, Carol H.1984. “Job Design: Employee Satisfaction and Performance
in Retail Stores.” Journal of Small Business Management .22, 9-16.
Bergmann, T.J., Grahn J., Hannaford W.J., and Wenner J.F. 1996. ‘‘Presence and
perceived attitudes of other family members in the home as they relate to employees’
job satisfaction.’’ Psychological Reports 79:1, 151-60.
Blegen, M.A. 1993. ‘‘Nurses’ job satisfaction: a meta-analysis of related variables.’’
Nursing Research 42:1, 36-41.
Cemil Kuzey
86
Blegen, MA. 1993. “Nurses’ job satisfaction: a meta -analysis of related variables.”
Nurs Res .42, 36-41.
Bolton, S. 2005. “Making up managers: the case of NHS nurses.” Work
Employment and Society 19:1, 5-23.
Brooks-Carthon, J.M., Kutney-Lee A., Sloane D.M., Cimiotti J.P., & Aiken L.H.2011.
“Quality of Care and Patient Satisfaction in Hospitals With High Concentrations of
Black Patients.” Journal of Nursing Scholarship 43:3, 301–310.
Case, B., D. Himmelstein, and S. Woolhandler. 2002. “No Care for the
Caregivers:Declining Health Insurance Coverage for Health Care Personnel and
Their Children.” American Journal of Public Health 92:404-408.
Chiu, C.K., Chien, C.S., Lin, C.P., and Hsiao, C.Y. 2005. “Understanding hospital
employee job stress and turnover intentions in a practical setting: The moderating
role of locus of control.” Journal of Management Development 24:10 ,837-855.
Clegg, A. 2000. “Leadership: improving the quality of patient care.” Nursing
Standard 14:30, 43-5.
Cristianini N., Shawe-Taylor J. 2000. An introduction to support vector machines
and
Cronbach, L.J. 1951. “Coefficient alpha and the internal structure of tests.”
Psychometrika 16,297-334.
Curry, J., WakefieldD., Price J., Mueller C.1986. “On the causal ordering of job
satisfaction and organisational commitment.” Acad. Manage. J. 29, 847–858.
Deci, E.L., and Ryan, R.M. 1985. Intrinsic Motivation and Self-determination in
Human Behaviour, Plenum Press, New York, NY.
du Gay, P. 1996. “Organizing identity: entrepreneurial governance and public
management.” In Questions of Cultural Identity edited by Hall S. and du Gay P., 151-
69. Sage, London.
Dunn S., Wilson B. & Esterman A. 2005. “Perceptions of working as a nurse in an
acute care setting.” Journal of Nursing Management 13, 22–31.
Fang, C.H., S.T. Chang, and G.L. Chen. 2009. “Applying Structural Equation
Model to Study of the Relationship Model among leadership style, satisfaction,
Organization commitment and Performance in hospital industry”. EBISS ‘09.
International Conference on E-Business and Information System Security, 23-24 May
2009.
European Journal of Economic and Political Studies
87
Gifford, B.D., Zammuto R.F., and Goodman E.A. 2002. “The relationship
between hospital unit culture and nurses’ quality of work life.” Journal of Healthcare
Management 47, 13-26.
Harris-Kojetin, L., D. Lipson, J. Fielding, K. Kiefer, and R. Stone. 2004. Recent
Findings on Frontline Long-Term Gare Workers:A Research Synthesis 1999-2003.
Washington, DG: U.S. Department of Health and Human Services
Herzberg, F. 1968. “One more time: how do you motivateemployees?” Harvards
Bus. Rev. 1, 53–62.
Herzberg, F., Mausner B., and Snyderman B. 1959. The Motivation to Work,
Wiley, New York, NY.
Herzberg, F., Mausner, B. and Snyderman, B.B. 1966. The Motivation to Work,
Wiley, New York, NY.
Hirschfeld, RR. 2000. “Validity studies. Does revising the intrinsic and extrinsic
subscales of the Minnesota Satisfaction Questionnaire Short Form make a difference?”.
Educ Psychological Meas 6, 255-270.
Huber, D.L. 2000. “Leadership and care management overview.” In Leadership
and Nursing Care Management, edited by D.L. Huber, 3-27. Philadelphia, PA: Elsevier.
Jang, K., Hwang S., Park S., Kim Y., and Kim M. 2005. “Effects of a webbased
teaching method on undergraduate nursing students’ learning of
electrocardiography.” Journal of Nursing Education, 44:1, 35-9.
Kaiser, H.F. 1974. “An index of factorial simplicity.” Psychometrika 39, 31-36.
Kangas, S., Kee C.,and McKee-Waddle R. 1999. “Organizational factors, nurses’
job satisfaction, and patient satisfaction with nursing care.” Journal of Nursing
Administration 29:1, 32-42.
Kaplow, S.R. 1996. ‘‘Dispositional antecedents of job satisfaction: an exploration
of mediating processes.’’ Dissertation Abstracts International: Section B: The Sciences
and Engineering 56:11-B, 6434.
Kavanaugh, J., Duffy J.A., Lilly J. 2006. “The relationship between job satisfaction
and demographic variables for healthcare professionals”, Management Research
News 29:6, 304-325.
Khokher, p.. I. L. Bourgeault, and I. Sainsaulieu. 2009. “Work culture within the
hospital context in Canada: professional versus unit influences”. Journal of Health
Organization and Management 23:3, 332-345.
Cemil Kuzey
88
Kirpal, S. 2004. “Work identities of nurses between caring and efficiency
demands”. Career Development International 9:3, 274-304.
Kline, P. 1999. The handbook of psychological testing (2nd edition), London:
Routhledge.
Knoop, R. 1995. “Relationships among job involvement, job satisfaction and
organisational commitment for nurses.” J. Pscyhol. 129:6, 643–649.
Kokkinene, Lauri, Anne Konu, and Elina Viitanen. 2007. “Personnel management
in Finnish social and health care.” Leadership in Health Services 20:3, 184-194.
Lankau, M.J. 1997. ‘‘An examination of mentoring, peer developmental
relationships, and team participation as sources of learning in an organization.’’
Dissertation Abstracts International Section A: Humanities and Social Sciences 57:12-A,
5220.
Lu, H., While A.E., and Barriball K.L. 2005. “Job satisfaction among nurses: a
literature review”, International Journal of Nursing Studies 42:2, 211-27.
Lum, L., Kervin J., Clark K., Reid F., SirolaW. 1998. “Explaining nursing turnover
intent: job satisfaction, pay satisfaction or organizational commitment?” J. Org. Behav.
19, 305–320.
McCabe, T.J. , and T. N. Garavan. 2008. “A study of the drivers of commitment
amongst nurses: The salience of training, development and career issues.” Journal of
European Industrial Training 32:7, 528-568.
McNeese-Smith D.K. 1999. “A content analysis of staff nurse descriptions of job
satisfaction and dissatisfaction.” Journal of Advanced Nursing 29, 1332–1341.
Mulcahy, C. and Betts L. 2005. “Transforming culture: an exploration of unit
culture and nursing retention within a neonatal unit.” Journal of Nursing Management
13:6, 519-23.
Newman, K., Maylor U., and Chansarkar B. 2002, “The nurse satisfaction, service
quality and nurse retention chain.” Journal of Management in Medicine 16:4, 271-91.
Ommen, O., Driller E., Köhler T., Kowalski C., Ernstmann N., Neumann M.,
Steffen P., and Pfaff H. 2009. “The Relationship between Social Capital in Hospitals
and Physician Job Satisfaction”. BMC Health Services Research 9:81. Accessed
February 6, 2012. doi:10.1186/1472-6963-9-81
other Kernel-based learning methods. London: Cambridge University Press.
Packard, J.S. and Motowidlo S.J. 1987. “Subjective stress, job satisfaction, and
European Journal of Economic and Political Studies
89
job performance of hospital nurses.” Research in Nursing and Health 10:4, 253-61.
Richer, M.-C, J. Richie, and C. Marchionni. 2009. “’If we can’t do more, let’s do it
differently!’: using appreciative inquiry to promote innovative ideas for better health
care work environments”. Journal of Nursing Management 17, 947–955.
Richer, M.-C. , Ritchie J . & Marchionni C. 2009. “`If we can’t do more, let’s do it
differently!’: using appreciative inquiry to promote innovative ideas for better health
care work environments.” Journal of Nursing Management 17, 947–955.
Ruiz-López, P. 2001. “Measurement of quality of care”. Revista Clinica Espanola
201:10, 561-2.
Spector, P. 1997. Job Satisfaction: Application, Assessment, Causes, and
Consequences. Sage.
Uña Cidón, E., Martín F.C., Villaizán M.H., and Lara F.L. 2012. “A pilot study
of satisfaction in oncology nursing care: an indirect predictor of quality of care”.
International Journal of Health Care Quality Assurance 25:2, 106-117.
Vapnik, V. 1995. The Nature of Statistical Learning Theory, Springer-Verlag, New
York.
Vilma, Z., Egle K. 2007. “Improving motivation among health care workers in
private health care organizations a perspective of nursing personnel”. Baltic Journal
of Management 2:2, 213-224.
Vroom, V. 1964. Work and Motivation, Wiley, New York, NY.
Walsh, J.K. 1999. ‘‘Nurse job satisfaction and patient satisfaction in the emergency
department.’’ Dissertation Abstracts International: Section B: The Sciences and
Engineering 60:1-B, 0133.
Williams, E.S., Konrad T.R., Scheckler W.E., Pathman D.E., Linzer M., McMurray
J.E., Gerrity M. and Schwartz M. 2001. “Understanding physicians’ intentions to
withdraw from practice: the role of job satisfaction, job stress, mental and physical
health.” Health Care Management Review 26:1, 7-19.
Wise, S. 2007. “Wanted: the next generation of nurse and midwifery managers”.
International Journal of Public Sector Management 20:6, 473-483.
Zaim H. and S. Zaim. 2007. “The Impacts of Tacit Knowledge on Organizations’
Performance”, 6th International Congress on Knowledge, Management and Economy,
Istanbul, Turkey, 94-102.

Thank you for copying data from http://www.arastirmax.com