Human Resource Challenges Before Indian Bpo-ites & Retail Sectors

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Abstract (Original Language): 
The Indian BPO-ITeS and Retail sectors provide employment opportunities to youths. However, the unique working condition poses challenges before Human Resource professional which have more prominence in these sectors. The samples consist of 160 BPO & Retail employees Mumbai and its suburbs. The data were analyzed in terms of the analysis of variance. The results obtained in this study revealed that retail sector employees and particularly women employees have higher health problems. However, BPO-ITeS sector employees have higher intention to quit job. There is no significant difference between employees of both sectors on organizational commitment.



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