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Yönetici Değerlendirmelerine Göre Hastanelerde Performans Ölçümü

Performance Measurement In Hospitals Based On Managers Evaluations

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Abstract (2. Language): 
Theaimofthisstudyistocomparethecost,qualityandfinancialperformanceof privateandpublichospitalsbytheirmanagers'opinion.Thestudyconsistedofatotal of90hospitalmanagersworkingat20hospitalslocatedinAnkarametropolitanarea. Aquestionnairewasusedasdatacollectionmethod.Attheendofthestudy,itwas shownthatthecost,qualityandfinancialperformanceofprivatehospitalswerehigher thanpublichospitals.Asinthisstudy,hospitalperformancewasmeasuredbyonly hospitalmanagers'subjectiveevaluations,objectiveperformanceindicatorsshouldbe alsoconsideredbesidessubjectivemeasuresinordertodesignmorestrongerstudies inthefuture.
Abstract (Original Language): 
Buçalışmanınamacı,özelvekamuhastanelerininkalite,maliyetvefınansal performanslarınıhastaneyöneticileriningörüşlerinegörekarşılaştırmaktır.Araştırma Ankarailimetropolitanalandabulunantoplamyirmihastanedegörevyapmaktaolan 90hastaneüstdüzeyyöneticisinikapsamıştır.Veritoplamayöntemiolarakanket kullanılmıştır.Araştırmasonucundaözelhastanelerinkalite,maliyetvefinansal performanslarınınkamuhastanelerindendahayüksekolduğugörülmüştür.Bu araştırmadahastanelerinperformansısadecehastaneyöneticilerininsubjektif değerlendirmelerinegöreölçüldüğündengelecektedahagüçlüaraştırmalar tasarlayabilmekiçinobjektifperformansgöstergeleridedikkatealınmalıdır.
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