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Girişkenliğin Çatışmayı Ele Alma Yönetemleri Üzerindeki Etkisi

THE EFFECT OF ASSERTIVENESS ON CONFLICT HANDLING STYLES

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Abstract (2. Language): 
The purpose of this study was determine the effect of assertiveness in predicting the preference of conflict handling style in the light of the authority position of the other party. We first explored assertiveness as determinant of preferred conflict handling styles and second; examined whether the status of the other party as a situational factor alters this relationship. Data were gathered using self-administered survey to 206 employees working at a textile manufacturing company. In conflict with superiors, hierarchical regression analysis revealed a direct negative effect of assertiveness on the avoiding style after controlling for gender. In conflict with peers, findings revealed a direct positive effect of assertiveness on dominating style. Its implications and limitations are discussed.
Abstract (Original Language): 
Bu çalışmanın amacı bireylerin girişkenlik düzeylerinin çatışmayı ele alma yöntemleri üzerindeki etkisini çatışmaya girilen tarafın pozisyonuna (üst- iş arkadaşı) göre incelemektir. Çalışmada öncelikle girişkenliğin çatışmayı ele alma yöntemleri üzerindeki etkisi incelenmiştir. İkinci olarak çatışmaya girilen tarafın pozisyonu durumsal bir değişken olarak kabul edilmiş , girişkenlik düzeylerine ve diğer tarafın pozisyonuna göre çatışmayı ele alma yöntemleri araştırılmıştır. Veriler, toplam 206 teksil işletmesi çalışanından anket yoluyla toplanmıştır. Hiyerarşik regresyon analizi sonucuna göre , cinsiyetin etkisi kontrol edildikten sonra üstler ile çatışmada girişkenliğin kaçınma yöntemi üzerinde olumsuz etkisi bulunmaktadır. İş arkadaşları ile çatışmada ise girişkenliğin hükmetme yöntemi üzerinde olumlu etkisi belirlenmiştir. Uygulamalar ve sınırlılıklar tartışılmıştır.
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