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Etapas en la evolución de la mejora continua: Estudio multicaso

Levels in the evolution of continuous improvement: A multiple case study

Journal Name:

  • Intangible Capital

Publication Year:

  • 2014
DOI: 
http://dx.doi.org/10.3926/ic.425

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Abstract (2. Language): 
Purpose: The evolution model of continuous improvement is at an intermediate stage of development. Previous research had been raised and validated levels and behaviors of continuous improvement. However, there is no clear relationship between levels, routines in terms of group of behaviours, and enablers. We propose a differentiated conceptual definition for facilitators and for the behaviors. We have also collected and summarized a list of enablers that support the development of continuous improvement. In addition, we propose a model of when and how to activate the enablers and the impact of these enablers to go forward at different stages of evolution of the continuous improvement. Design/methodology: Qualitative Multicase study with 4 midsize businesses with financial resources and leaders in their industries. Findings: Presents a relationship between facilitators, phases of evolution and its associated behaviors and demonstrates that the evolution of the implementation of continuous improvement is not a continuous incremental, but there is a point of discontinuity between stages 3 and 4, which requires a radical change in the implementation process. Originality/value: Extend the model of Bessant et al. (2001) explaining how to advance the implementation to higher levels of continuous improvement through the activation of appropriate facilitators. It also presents examples of applications that can be very illustrative for production managers. Also raises an activation sequence of facilitators for guiding the manager in making decisions related to the implementation and deployment of continuous improvement in their companies.
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Abstract (Original Language): 
Objeto: El modelo de evolución de la mejora continua en las empresas está en un estado intermedio de desarrollo. En investigaciones previas se han planteado y validado las etapas o niveles y los comportamientos o conductas asociadas a cada una de ellas en los procesos de mejora continua. Sin embargo no está clara la relación entre etapas, rutinas entendidas como conjuntos de comportamientos y facilitadores. En este trabajo se propone una definición conceptual diferenciada para los facilitadores y para las conductas de la mejora continua. También se ha recopilado y resumido un listado de los facilitadores que dan soporte al desarrollo de la mejora continua en la empresa y propone un modelo de cuándo y cómo se activan los facilitadores y el impacto que tienen esos facilitadores para ir avanzando en las diferentes etapas de evolución del programa de mejora continua. Diseño/metodología/enfoque: Estudio cualitativo multicaso con 4 empresas medianas, líderes en sus sectores, y con recursos económicos. Aportaciones y resultados: Presenta una propuesta de relación entre facilitadores, etapas de evolución y sus conductas asociadas y pone de manifiesto que la evolución de la implantación de la mejora continua no se trata de un continuo incremental, sino que existe un punto de discontinuidad entre las etapas 3 y 4, que exige un cambio radical en el proceso de implantación.Originalidad / Valor añadido: Extiende el modelo de Bessant, Caffyn y Gallagher (2001) explicitando cómo avanzar en el desarrollo de la implementación de unos niveles a otros superiores a través de la activación de los facilitadores adecuados. También presenta ejemplos de aplicación que pueden resultar muy ilustrativos para los directivos de producción. Además, plantea una secuencia de activación de los facilitadores que permite orientar a los mandos en la toma de decisiones relacionadas con la implantación y despliegue de la mejora continua en sus empresas.
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REFERENCES

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