ALONSO-ALMEIDA, M.M.; RODRÍGUEZ-ANTÓN, J.M.; RUBIO-ANDRADA, L. (2012). Reasons for
implementing certified quality systems and impact on performance: an analyses of the hotel
industry. The Service Industries Journal, 32: 919-936.
http://dx.doi.org/10.1080/02642069.2010.545886
ÁLVAREZ-GARCÍA, J.; FRAIZ-BREA, J.A.; DEL RÍO-RAMA, M.C. (2012). Análisis de las
motivaciones para certificar la marca Q de calidad turística. Sector se alojamiento.
Investigaciones Europeas de Dirección y Economía de la Empresa, 18(1): 101-121.
ARANA-SOLARES, I.A.; ALFALLA-LUQUE, R.; D. MACHUCA, J.A. (2012). Análisis de las
variables que proporcionan una competitividad sostenible de la cadena de suministro.
Intangible Capital, 8(1): 92-122.
AVCIKURT, C.; ALTAY, H.; ILBAN, M.O. (2011). Critical success factors for small hotel
businesses in Turkey: an exploratory study. Cornell Hospitality Quarterly, 52: 153-164.
http://dx.doi.org/10.1177/1938965509341288
Intangible Capital – http://dx.doi.org/10,3926/ic,400
BEAL, R.M. (2000). Competing Effectively: Environmental Scanning, Competitive Strategy, and
Organizational Performance in Small Manufacturing Firms. Journal of Small Business
Management, 38(1): 27-47.
BIRDIR, K.; PEARSON, T.E. (1998). Hospitality certification: experiences in North America –
international implications. International Journal of Contemporary Hospitality Management,
10: 116-21. http://dx.doi.org/10.1108/09596119810210369
BOIRAL, O. (2011). Managing with ISO systems: Lessons from practice. Long Range Planning,
44: 197-220. http://dx.doi.org/10.1016/j.lrp.2010.12.003
CALLAN, R.J. (1992). Quality control at Avant Hotels: the debut of BS 5750. The Service
Industries Journal, 12: 17-33. http://dx.doi.org/10.1080/02642069200000002
CHOW-CHUA, C.; GOH, M.; WAN, T.B. (2003). Does ISO 9000 certification improve business
performance? International Journal of Quality & Reliability Management, 20: 936-953.
http://dx.doi.org/10.1108/02656710310493643
CLAVER-CORTÉS, E.; PEREIRA-MOLINER, J.; TARÍ-GUILLÓ, J.J.; MOLINA-AZORÍN, J.F. (2006).
La relación entre la gestión de la calidad y el rendimiento empresarial en el sector hotelero.
Papers de Turisme, 40: 31-47.
CLAVER, E.; TARÍ, J.J. (2003). Levels of quality management in certified firms. Total Quality
Management & Business Excellence, 14: 981-998.
http://dx.doi.org/10.1080/1478336032000151439
CLEMMER, J. (1992). Charting the Journey to Higher Service/Quality, San Jose, CA: Zenger-
Miller.
CURKOVIC, S.; MELNYK, S.; HANDFIELD, R.; CALANTONE, R. (2000). Investigating the linkage
between total quality management and environmentally responsible manufacturing. IEEE
Transactions on Engineering Management, 47: 444-464. http://dx.doi.org/10.1109/17.895340
DEL BRÍO, J.; JUNQUERA, B. (2004). Competitividad y situación medioambiental de los centros
productivos certificados en España. Universia Business Review, 4: 64-77.
DEMING, W.E. (1989). Quality, Productivity and Competitive Position, Cambridge: MIT Center
for Advanced Engineering.
DOUGLAS, T.J.; JUDGE, W.Q. Jr. (2001). Total quality management implementation and
competitive advantage: the role of structural control and exploration. Academy of
Management Journal, 44(1): 158-169. http://dx.doi.org/10.2307/3069343
GERMAIN, R.; SPEARS, N. (1999). Quality management and its relationship with organizational
context and design. International Journal of Quality and Reliability Management, 16(4):
371-392. http://dx.doi.org/10.1108/02656719910266541
-219-Intangible Capital – http://dx.doi.org/10,3926/ic,400
GOVINDARAJAN, V. (1988). A Contingency Approach to Strategy Implementation at the
Business-Unit Level: Integrating Administrative Mechanisms with Strategy. Academy of
Management Journal, 31(4): 828-853. http://dx.doi.org/10.2307/256341
GUSTAFSSON, A.; NILSSON, L.; JOHNSON, M.D. (2003). The role of quality practices in service
organizations. International Journal of Service Industry Management, 14(2): 232-244.
http://dx.doi.org/10.1108/09564230310474183
HAIR, J.F.; ANDERSON. R.E.; TATHAM, R.L.; BLACK, W.C. (1998). Multivariate data analysis,
New Jersey: Prentice Hall.
HÄVERSJÖ, T. (2000). The financial effects of ISO 9000 registration for Danish companies.
Managerial Auditing Journal, 15(1/2): 47-52. http://dx.doi.org/10.1108/02686900010304632
HERAS, I.; DICK, G.P.M.; CASADESUS, M. (2002). ISO 9000 registration’s impact on sales and
profitability: a longitudinal analysis of performance before and after accreditation.
International Journal of Quality and Reliability Management, 19(6): 774-791.
http://dx.doi.org/10.1108/02656710210429618
IET (Instituto de Estudios Turísticos) (2012). Trabajadores afiliados en alta laboral en las
actividades características del turismo, según alta en la seguridad social. Diciembre de
2011. Datos definitivos. Disponible en: http://bit.ly/Ytq5ZL (Fecha último acceso:
14/02/2012).
INE (Instituto Nacional de Estadística) (2012). Cuenta satélite del turismo de España. Base
2008. Serie contable 2008-2010. Disponible en: http://bit.ly/10ZewqE (Fecha último
acceso: 14/02/2012).
JABNOUN, N. (2005). Organizational structure for customer-oriented TQM: an empirical
investigation. The TQM Magazine, 17(3): 226-236.
http://dx.doi.org/10.1108/09544780510594199
JANSEN, J.J.P.; TEMPELAAR, M.P.; VAN DEN BOSCH, F.A.J.; VOLBERDA, H.W. (2009). Structural
differentiation and ambidexterity: the mediating role of integration mechanisms.
Organization Science, 20(4): 797-811. http://dx.doi.org/10.1287/orsc.1080.0415
JANSEN, J.J.P.; VAN DEN BOSCH, F.A.J.; VOLBERDA, H.W. (2006). Exploration innovation,
exploitative innovation, and performance: effects of organizational antecedents and
environmental moderators. Management Science, 52(11): 1661-1674.
http://dx.doi.org/10.1287/mnsc.1060.0576
JURAN, J.M. (1988). On Planning for Quality, London: Collier Macmillan.
KAYNAK, H. (2003). The relationship between total quality management practices and their
effects on firm performance. Journal of Operations Management, 21(4): 405-435.
http://dx.doi.org/10.1016/S0272-6963(03)00004-4
-220-
Intangible Capital – http://dx.doi.org/10,3926/ic,400
KIMES, S.E. (2001). How product quality drives profitability. Cornell Hotel and Restaurant
Administration Quarterly, 42(3): 25-28. http://dx.doi.org/10.1016/S0010-8804(01)81021-1
LEE, J.; MILLER, D. (1996). Strategy, Environment and Performance in Two Technological
Contexts: Contingency Theory in Korea. Organization Studies, 17(5): 729-750.
http://dx.doi.org/10.1177/017084069601700502
LEE, P.K.C.; TO, W.M.; YU, B.T.W. (2009). The implementation and performance outcomes of
ISO 9000 in service organizations: an empirical taxonomy. International Journal of Quality
and Reliability Management, 26: 646-662. http://dx.doi.org/10.1108/02656710910975732
LO, C.K.Y.; YEUNG, A.C.L.; CHENG, T.C.E. (2011). Meta-standards, financial performance and
senior executive compensation in China: an institutional perspective. International Journal
of Production Economics, 129: 119-126. http://dx.doi.org/10.1016/j.ijpe.2010.09.011
MAK, B.L.M. (2011). ISO certification in the tour operator sector, International Journal of
Contemporary Hospitality Management, 23, 115-130.
http://dx.doi.org/10.1108/09596111111101706
MARÍN-VINUESA, L.M.; GIMENO-ZUERA, J. (2010). La certificación ISO 9000 en el sector
industrial del mueble: evidencias sobre la cultura de calidad total y las ventajas que la
caracterizan. Investigaciones Europeas de Dirección y Economía de la Empresa, 16(1):
77-101. http://dx.doi.org/10.1016/S1135-2523(12)60004-5
MARTÍNEZ-COSTA, M.; CHOI, T.Y.; MARÍNEZ, J.A.; MARTÍNEZ-LORENTE, A.R. (2009). ISO
9000/1994, ISO 9001/2000 and TQM: the performance debate revisited. Journal of
Operations Management, 27: 495-511. http://dx.doi.org/10.1016/j.jom.2009.04.002
MENON, A.; JAWORSKI, B.J.; KOHLI, A.K. (1997). Product quality: impact of interdepartmental
interactions. Journal of the Academy of Marketing Science, 25(3): 187-200.
http://dx.doi.org/10.1177/0092070397253001
MILLER, D. (1988). Relating Porter’s Business Strategies to Environment and Structure:
Analysis and Performance Implications. Academy of Management Journal, 31(2): 280-308.
http://dx.doi.org/10.2307/256549
MILLER, D.;.DRÖGE, C. (1986). Psychological and traditional determinants of structure.
Administrative Science Quarterly, 31: 539-560. http://dx.doi.org/10.2307/2392963
MOKHTAR, M.Z.; MUDA, M.S. (2012). Comparative study on performance measure and
attributes between ISO and non-ISO certification companies. International Journal of
Business and Management, 7: 185-193. http://dx.doi.org/10.5539/ijbm.v7n3p185
MOLINA-AZORÍN, J.F.; CLAVER-CORTÉS, E.; PEREIRA-MOLINER, J.; TARÍ, J.J. (2009a). Gestión
de la calidad y medioambiental y rendimiento empresarial: un análisis de los hoteles
españoles. Revista Europea de Dirección y Economía de la Empresa, 18(2): 63-78.
-221-
Intangible Capital – http://dx.doi.org/10,3926/ic,400
MOLINA-AZORÍN, J.F.; TARÍ, J.J.; CLAVER-CORTÉS, E.; LÓPEZ-GAMERO, M.D. (2009b). Quality
management, environmental management and firm performance: a review of empirical
studies and issues of integration. International Journal of Management Reviews, 11(2):
197-222. http://dx.doi.org/10.1111/j.1468-2370.2008.00238.x
NAVEH, E.; MARCUS, A. (2005). Achieving competitive advantage through implementing a
replicable management standard: installing and using ISO 9000. Journal of Operations
Management, 24(1): 1-26. http://dx.doi.org/10.1016/j.jom.2005.01.004
NICOLAU, J.L.; SELLERS, R. (2010). The quality of quality awards: disminishing information
asymmetries in a hotel chain. Journal of Business Research, 63: 832-839.
http://dx.doi.org/10.1016/j.jbusres.2009.06.009
NIELD, K.; KOZAK, M. (1999). Quality certification in the hospitality industry: analyzing the
benefits of ISO 9000. Cornell Hotel and Restaurant Administration Quarterly, 40(2): 40-45.
http://dx.doi.org/10.1177/001088049904000215
NUNNALLY, J.C. (1978). Psychometric Theory. New York: McGraw-Hill.
OLSON, E.M.; SLATER, S.F.; HULT, G.T.M. (2005). The Importance of Structure and Process to
Strategy Implementation. Business Horizons, 48: 47-54.
http://dx.doi.org/10.1016/j.bushor.2004.10.002
OMT (Organización Mundial del Turismo) (2011). Panorama OMT del turismo internacional.
Edición 2011. Disponible en:
http://mkt.unwto.org/sites/all/files/docpdf/unwtohighlights11sphr_2.pdf (Fecha último
acceso: 14/02/2012).
POWELL, T.C. (1995). Total quality management as competitive advantage: a review and
empirical study. Strategic Management Journal, 16: 15-37.
http://dx.doi.org/10.1002/smj.4250160105
PRAJOGO, D.I. (2011). The roles of firms’ motives in affecting the outcomes of ISO 9000
adoption. International Journal of Operations & Production Management, 31(1): 78-100.
http://dx.doi.org/10.1108/01443571111098753
RAHMAN, S. (2001). A comparative study of TQM practice and organisational performance of
SMEs with and without ISO 9000 certification. International Journal of Quality & Reliability
Management, 18: 35-49. http://dx.doi.org/10.1108/02656710110364486
ROLDÁN, J.L.; LEAL-RODRÍGUEZ, A.L.; LEAL, A.G. (2012). The influence of organisational
culture on the Total Quality Management programme performance. Investigaciones
Europeas de Dirección y Economía de la Empresa, 18(3): 183-189.
http://dx.doi.org/10.1016/j.iedee.2012.05.005
-222-
Intangible Capital – http://dx.doi.org/10,3926/ic,400
RUBIO-ANDRADA, L.; ALONSO-ALMEIDA, M.M.; RODRÍGUEZ-ANTÓN, J. (2011). Motivations
and impacts iin the firm and stakeholders of quality certification: evidence from small- and
médium-sized service enterprises. Total Quality Management & Business Excellence, 22:
833-852. http://dx.doi.org/10.1080/14783363.2011.593858
SAMPAIO, P.; SARAIVA, P.; GUIMARAES-RODRIGUES, A. (2011). The economic impact of
quality management systems in Portuguese certified companies: Empirical evidence.
International Journal of Quality & Reliability Management, 28(9): 929-950.
http://dx.doi.org/10.1108/02656711111172522
SANTOS, M.L.; ÁLVAREZ-GONZÁLEZ, L.I. (2007). Gestión de la calidad total de acuerdo con el
modelo EFQM: evidencias sobre sus efectivos en el rendimiento empresarial. Universia
Business Review, 13: 76-89.
SHEA, C.M.; HOWELL, J.M. (1998). Organizational antecedents to the successful
implementation of total quality management: a social cognitive perspective. Journal of
Quality Management, 3(1): 3-24. http://dx.doi.org/10.1016/S1084-8568(99)80101-1
SILA, I. (2007). Examining the effects of contextual factors on TQM and performance through
the lens of organizational theories: an empirical study. Journal of Operations Management,
25(1): 83-109. http://dx.doi.org/10.1016/j.jom.2006.02.003
SINGELS, J.; RUËL, G.; VAN DE WATER, H. (2001). ISO 9000 series certification and
performance. International Journal of Quality and Reliability Management, 18: 62-75.
http://dx.doi.org/10.1108/02656710110364477
TARÍ-GUILLÓ, J.J.; PEREIRA-MOLINER, J. (2012). Calidad y rentabilidad. Análisis del certificado
Q en las cadenas hoteleras. Universia Business Review, 34: 52-67.
TARÍ, J.J.; CLAVER, E.; PEREIRA, J.; MOLINA, J.F. (2010). Levels of quality and environmental
management in the hotel industry: their joint influence on firm performance. International
Journal of Hospitality Management, 29: 500-510. http://dx.doi.org/10.1016/j.ijhm.2009.10.029
TATA, J.; PRASAD, S. (1998). Cultural and structural constraints on TQM implementation. Total
Quality Management, 9(8): 45-52. http://dx.doi.org/10.1080/0954412988172
TEXEIRA-QUIRÓS, J.; ALMAÇA, J.A.; FERNANDEZ-JUSTINO, M.R. (2010). How quality affects
the bottom line?: a literature review. Intangible Capital, 6(2): 258-271.
http://dx.doi.org/10.3926/ic.2010.v6n2.p258-271
TSEKOURAS, K., DIMARA, E.; SKURAS, D. (2002). Adoption of a quality assurance scheme and
its effect on firm performance: a study of Greek firms implementing ISO 9000. Total Quality
Management, 13: 827-41. http://dx.doi.org/10.1080/0954412022000010163
TURISMO 2020 (2012). Plan del Turismo Español 2020. Secretaría de Estado de Turismo.
Disponible en: http://bit.ly/12PNtmI (Fecha último acceso: 14/02/2012).
-223-
Intangible Capital – http://dx.doi.org/10,3926/ic,400
WALKER, J.R.; SALAMEH, T.T. (1996). The Q.A. payoff. Cornell Hotel and Restaurant
Administration Quarterly, 37: 57-59.
WANG, C-H.; CHEN, K-Y; CHEN, S-C. (2012). Total quality management, market orientation
and hotel performance: The moderating effects of external environmental factors.
International Journal of Hospitality Management, 31: 119-129.
http://dx.doi.org/10.1016/j.ijhm.2011.03.013
WILKINS, H.; MERRILEES, B.; HERINGTON, C. (2007). Towards an understanding of total
service quality hotels. International Journal of Hospitality Management, 26: 840-853.
http://dx.doi.org/10.1016/j.ijhm.2006.07.006
WU, S-I.; CHEN, J-H. (2011). Comparison between manufacturing companies that are ISO
certified and those that are not certified using performance measurement model. Total
Quality Management and Business Excellence, 22: 869-890.
http://dx.doi.org/10.1080/14783363.2011.593860
Thank you for copying data from http://www.arastirmax.com
