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Bilgi yönetiminde bilgi dönüştürme ve SECI Modeli: Hizmet sektöründe bir alan araştırması

Knowledge conversion at the knowledge management and SECI Model: a field study in services sector

Journal Name:

  • İstanbul Üniversitesi İşletme Fakültesi Dergisi

Publication Year:

  • 2012

Key Words:

Keywords (Original Language):

Author NameUniversity of Author
Abstract (2. Language): 
The fundamental objective of this study is to explain the SECI Model as a knowledge conversation method and to set forth the effects of its four sub-dimensions over the knowledge management performance. The research has been conducted on services sector based on data collected from eight different companies in Istanbul. Two scales which measure the sub-dimensions of SECI Model and the perceptions of employee’s knowledge management performance were used. These sub-dimensions of SECI Model and the effects of dimensions on knowledge management performance were analyzed and explained. As a result of this research, the performance of workers’ on the four different aspects of knowledge conversation has been revealed. Besides, it is detected that three of these four aspects are influential on the knowledge management performance. However, the study could not figure out any meaningful relationship between the fourth dimension of SECI (which is tacit to tacit knowledge conversion) and knowledge management performance
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Abstract (Original Language): 
Bu çalışmanın temel amacı, bir bilgi dönüştürme modeli olan SECI Modeli’nin açıklanması ve modeli oluşturan dört alt boyutun bilgi yönetimi performansı üzerindeki etkisini ortaya koymaktır. Bu çalışma kapsamında gerçekleştirilen araştırma, hizmet sektöründe faaliyet gösteren sekiz farklı firmada çalışanlar arasından seçilen örneklem ile gerçekleştirilmiştir. Bu araştırma kapsamında SECI Modeli’nin alt boyutlarını ve çalışanların bilgi yönetimi performans algılarını ölçen iki farklı ölçek kullanılmıştır. Ölçek yardımı ile elde edilen veriler kullanılarak SECI Model’inin alt boyutları ayrı ayrı analiz edilmiştir. Aynı zamanda boyutların bilgi yönetimi performansı üzerindeki etkileri analiz edilerek açıklanmıştır. Yürütülen araştırma sonucunda hizmet sektöründe çalışan iş görenlerin bilgi dönüştürmenin dört farklı boyutunda gösterdikleri performans ortaya koyulmuş; ayrıca söz konusu boyutların üç tanesinin bilgi yönetimi performansı üzerinde etkili olduğu belirlenmiştir. SECI Modeli’nin alt boyutlarından biri olan bilginin birleştirilmesi boyutu ile bilgi yönetimi performansı arasında anlamlı bir ilişki bulunamamıştır.
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