Integrating declarative and imperative approach to model logistics service processes

Journal Name:

Publication Year:

Abstract (2. Language): 
Purpose: There is a widespread recognition of the importance of correctly modeling service processes as an effective way to provide a comprehensive understanding of the process and to enhance the service quality to clients. Taking this into account, this paper aims to construct the logistics service process model using the integration of the declarative approach and imperative approach. Design/methodology/approach: A methodology integrating the declarative and imperative process modeling approach is proposed for modeling the logistics service processes. Through investigation of the service departments and services involved, the process is decomposed into loosely-structured parts modeled by a declarative approach and highly structured parts modeled by an imperative approach. The loosely-structured and highly-structured parts are then integrated to form the model for the logistics service process. Findings: Through a case study for a Chinese bulk port, the integrative method proves to be effective in modeling the loosely-structured logistics service processes. The result model is able to express the logistics regulations and corresponding rules across different organizations as well as the strict execution order of the process activities inside a particular organization.Originality/value: The model could be the starting point for further logistics service process investigation. Future work could be conducted for conformance checking of the logistics service process using the model as a reference model.



Advanced Information Systems Engineering. In R. Andersen, J. Bubenko & A. Sølvberg (Eds.), (Vol. 498, pp. 319-335): Springer Berlin / Heidelberg.
Aguilar-Saven, R.S. (2004). Business process modelling: Review and framework. International Journal of Production Economics, 90, 129-149. http://dx.doi.org/10.1016/S0925-5273(03)00102-6
Bichou, K., & Gray, R. (2004). A logistics and supply chain management approach to port performance measurement. Maritime Policy & Management, 31, 47-67. http://dx.doi.org/10.1080/0308883032000174454
Chapman, R.L., Soosay, C., & Kandampully, J. (2003). Innovation in logistic services and the new business model: a conceptual framework. International Journal of Physical Distribution & Logistics Management, 33, 630-650. http://dx.doi.org/10.1108/09600030310499295Chow, H.K.H., Choy, K., & Lee, W. (2007). A dynamic logistics process knowledge-based system-An RFID multi-agent approach. Knowledge-Based Systems, 20, 357-372. http://dx.doi.org/10.1016/j.knosys.2006.08.004
Goedertier, S., & Vanthienen, J. (2006). Business rules for compliant business process models, 85.
Hill, A.V., Collier, D.A., Froehle, C.M., Goodale, J.C., Metters, R.D., & Verma, R. (2002). Research opportunities in service process design. Journal of Operations Management, 20, 189-202. http://dx.doi.org/10.1016/S0272-6963(01)00092-4
Krogstie, J., McBrien, P., Owens, R., & Seltveit, A. (1991). Information systems development using a combination of process and rule based approaches.
Lai, K. (2004). Service capability and performance of logistics service providers. Transportation Research Part E: Logistics and Transportation Review, 40, 385-399. http://dx.doi.org/10.1016/j.tre.2004.01.002
Langley, C.J., & Holcomb, M.C. (1992). Creating logistics customer value. Journal of Business Logistics, 13, 1-27.
Lohmann, N., Verbeek, E., & Dijkman, R. (2009). Petri net transformations for business processes–a survey. Transactions on Petri Nets and Other Models of Concurrency, II, 46-63. http://dx.doi.org/10.1007/978-3-642-00899-3_3
Lu, R., & Sadiq, S. (2007). A survey of comparative business process modeling approaches. Springer (pp. 82-94).
Mentzer, J.T., Flint, D.J., & Hult, G.T.M. (2001). Logistics service quality as a segment-customized process. The Journal of Marketing, 82-104. http://dx.doi.org/10.1509/jmkg.
Mentzer, J.T., Rutner, S.M., & Matsuno, K. (1997). Application of the means-end value hierarchy model to understanding logistics service value. International Journal of Physical Distribution & Logistics Management, 27, 630-643. http://dx.doi.org/10.1108/09600039710188693
Pesic, M., Schonenberg, H.M., & van der Aalst, W.M.P. (2007). Declare: Full support for loosely-structured processes. In IEEE, pp. 287-287.
Pesic, M., Schonenberg, H.M., & Van der Aalst, W.M.P. (2009). Declare demo: a constraint-based workflow management system.
Reijers, H.A. (2003). Design and control of workflow processes: Business process management for the service industry. Springer-Verlag. http://dx.doi.org/10.1007/3-540-36615-6
Rodrigues, A.M., Stank, T.P., & Lynch, D.F. (2004). Linking strategy, structure, process, and performance in integrated logistics. Journal of Business Logistics, 25, 65-94. http://dx.doi.org/10.1002/j.2158-1592.2004.tb00182.xRoh, H.S., Lalwani, C.S., & Naim, M.M. (2007). Modelling a port logistics process using the structured analysis and design technique. International Journal of Logistics Research and Applications, 10, 283-302. http://dx.doi.org/10.1080/13675560701478240
Rutner, S.M., & Langley Jr,C.J. (2000). Logistics value: definition, process and measurement. The International Journal of Logistics Management, 11, 73-82.
Stank, T.P., Keller, S.B., & Daugherty, P.J. (2001). Supply chain collaboration and logistical service performance. Journal of Business Logistics, 22, 29-48. http://dx.doi.org/10.1002/j.2158-1592.2001.tb00158.x
Van der Aalst, W.M.P. (1998). Three good reasons for using a Petri-net-based workflow management system. Information and Process Integration in Enterprises, 428.
Van der Aalst, W.M.P., & Ter Hofstede, A.H.M. (2005). YAWL: yet another workflow language. Information systems, 30, 245-275. http://dx.doi.org/10.1016/j.is.2004.02.002
van der Aalst, W.M.P., Pesic, M., & Schonenberg, H. (2009). Declarative workflows: Balancing between flexibility and support. Computer Science-Research and Development, 23, 99-113. http://dx.doi.org/10.1007/s00450-009-0057-9
Van der Veeken, D.J.M., & Rutten, W.G.M.M. (1998). Logistics service management: opportunities for differentiation. The International Journal of Logistics Management, 9, 91-98. http://dx.doi.org/10.1108/09574099810805861
Zur Muehlen, M., & Indulska, M. (2010). Modeling languages for business processes and business rules: A representational analysis. Information systems, 35, 379-390. http://dx.doi.org/10.1016/j.is.2009.02.006

Thank you for copying data from http://www.arastirmax.com