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Determination of the service quality among sport and fitness centers of the selected universities

Seçilmiş üniversitelerin spor ve fitness merkezlerindeki hizmet kalitesinin belirlenmesi

Journal Name:

  • Uluslararası İnsan Bilimleri Dergisi

Publication Year:

  • 2011

Key Words:

Keywords (Original Language):

Author NameUniversity of AuthorFaculty of Author
Abstract (2. Language): 
Purpose of this study was to determine the service quality among sport and fitness centers of universities. Participants of the study were constituted of 484 (194 female and 290 male) persons who are students, academics and administrative staffs attending to sport and fitness centers of seven universities in Ankara. The mean age of the participants was 22.45 ± 5.14. The SQAS-T (The Turkish Version of the Service Quality Assessment Scale) was used as instrument. In the statistical analysis, descriptive statistics was used to investigate distribution of mean of the participants’ difference scores (service quality satisfaction scores). Results indicated that service quality among the sport and fitness centers of the universities did not fulfill their users’ expectations. However, according to mean of total difference scores it was seen this dissatisfaction level was not so huge.
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Abstract (Original Language): 
Bu çalışmanın amacı üniversitelerin spor ve fitness merkezlerindeki hizmet kalitesinin belirlenmesidir. Çalışmanın katılımcıları Ankara’daki yedi üniversitenin spor ve fitness merkezlerine devam eden öğrenci, akademik ve idari personelden oluşan toplam 484 (194 bayan ve 290 erkek) kişidir. Katılımcıların yaş ortalaması 22.45 ± 5.14 olarak tespit edilmiştir. Ölçüm aracı olarak Hizmet Kalitesi Değerlendirme Ölçeğinin Türkçe Versiyonu (SQAS-T) kullanılmıştır. Katılımcıların fark değerlerinin (hizmet kalitesi memnuniyet değerlerinin) dağılımının incelenmesinde tanımlayıcı istatistik kullanılmıştır. Çalışmadan elde edilen sonuçlar, üniversitelerin spor ve fitness merkezlerinde sunulan hizmet kalitesinin kullanıcıların beklentilerini tam olarak karşılamadığını ortaya koymaktadır. Fakat, toplam fark değerlerinin ortalamasına bakıldığında memnuniyetsizlik seviyesinin çok fazla olmadığı da görülmektedir.
FULL TEXT (PDF): 
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  • 2
817-833
  • Turkish

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