Journal Name:
- Uluslararası İnsan Bilimleri Dergisi
| Author Name | University of Author | Faculty of Author |
|---|---|---|
Abstract (2. Language):
This study aimed to determine the level of burnout of the housekeeping personnel (cleaner,
manager, crew chief) working in accommodation facilities and discovering if there was a
relationship between their level of burnout and their personal features. In the study a cluster
sampling method was used. 12 accommodation facilities in Antalya were handled as cluster and a
total of 146 personnel working in these facilities comprised the sample group. A “Burnout
Inventory” was used in the study. The study data were analyzed in the SPSS 14.01 program and ttest
was used in the data analysis, while the Tukey test was used in the variance analysis and paired
comparison. Significant relationships were detected between the level of burnout of the
housekeeping personnel participating in the study and their level of education, income level, duties,
working time in the facility, weekly working hours, daily working hours, level of satisfaction related
to their jobs and their wish to change their jobs (p<0.05). A person experiencing burnout is
exhausted and disappointed since he does not gain the things he expected from his way of life or
relationships. That’s why it is necessary to approach a burnout event in a multi-dimensional way
and deal with the factors causing burnout in different ways. In the literature review there was no
study examining the level of burnout concerning individual housekeeping personnel working in
accommodation facilities. this study was planned and carried out with this aim.
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FULL TEXT (PDF):
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969-980