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İŞLETMELERDE BİLGİ YÖNETİMİ ORTAMININ, BİLGİ YÖNETİMİ İLE İLGİLİ DAVRANIŞ VE BİLGİ KULLANIMININ SONUÇLARI ÜZERİNDEKİ ETKİLERİNE YÖNELİK BİR ARAŞTIRMA

EFFECTS OF KNOWLEDGE MANAGEMENT ENVIRONMENT ON INFORMATION BEHAVIORS AND INFORMATION OUTCOMES: AN EMPIRICAL STUDY

Journal Name:

  • Yönetim-İstanbul Üniversitesi İşletme Fakültesi İşletme İktisadı Enstitüsü Dergisi

Publication Year:

  • 2009

Key Words:

Keywords (Original Language):

Author NameUniversity of AuthorFaculty of Author
Abstract (2. Language): 
The main purpose of this paper is to explore the effect of knowledge management environment on information behaviors and values and information use outcomes in an insurance based large corporation. This study also attempts to find the influence of information behaviors and value on information use outcomes. A quantitative research design was employed. Data were collected through survey instrument by visiting over 400 participants comprising professional, administrative and support staff working in various zonal offces of Life insurance Corporation. The research results indicate that the knowledge management environment is critical to both effective information use in shape of achieving performance results and influencing information behaviors and values. Moreover, information behaviors and values positively impact the information use outcomes
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Abstract (Original Language): 
Bu çalışmada temel amaç, bilgi yönetiminin şekillendirdiği işletme içi çevresel ortamın, bilgi yönetimi ile ilgili olarak oluşan çalışanların davranış ve değerleri ile bilgi kullanımının sonuçları üzerindeki etkilerini belirlemeye çalışmaktır. Aynı zamanda, bilgi yönetimi kökenli davranış ve değerlerin, bilgi yönetimi uygulamalarının sonuçları üzerindeki etkileri de belirlenmeye çalışılacaktır. Bu amaca yönelik olarak gerçekleştirilen araştırmada anket yöntemi kullanılmış ve Pakistan'ın büyük bir hayat sigortası işletmesinin farklı bölge müdürlüklerinde çalışan 400'den fazla yönetici ve destek personeline hazırlanan soru formu dağıtılmıştır. Araştırma sonuçlarına göre, bilgi yönetimi ortamı; hem işletmelerin performansını biçimlendiren etkin bilgi kullanımı, hem de bilgi yönetimi kaynaklı davranış ve değerler üzerindeki etkileri bakımından önemli bir değişkendir. Ayrıca bilgi kaynaklı davranış ve değerlerin de, bilgi kullanımının sonuçları üzerinde pozitifyönde bir etkisi vardır.
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  • English

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