You are here

Primary school teachers’ views on communication skills and organizational citizenship

Journal Name:

Publication Year:

Abstract (2. Language): 
The aim of this study was to determine the perception levels of primary school teachers on communication skills and organizational citizenship behaviors and also to determine the relationship between these two variables. This study was conducted via a descriptive qualitative relational scanning model. The participants in the study were selected from among primary school teachers who were working in Sivas, Turkey, via a simple random sampling method. In the course of the study, the data was collected via a “communication skills rating scale” and an “organizational citizenship scale”. In the analysis of the data, the arithmetical average and standard deviation values were calculated. Independent sampling t-test, one way analysis of variance and regression analysis were also carried out. It was concluded from the study that the variable of the period of service posed a significant difference for the behaviors of the conscientiousness dimension, which is one of the sub-dimensions of organizational citizenship. It was also concluded that the communication skills of primary school teachers significantly predicted their organizational citizenship behaviors.
544
554

REFERENCES

References: 

Bacanli, H. (1999). Sosyal beceri eğitimi. Ankara, Nobel.
Badea, L. & Pana, N.A. (2010). The role of empathy in developing the leader’s emotional
intelligence. Theoretical and Applied Economics, 2(543), 69-78.
Balci, A. (1995). Sosyal bilimlerde araştırma. Ankara: Pegem.
Baykara-Pehlivan, K. (2005). Öğretmen adaylarının iletişim becerisi algıları üzerine bir çalışma.
İlköğretim Online, 4 (2), 17-23.
Bolon D.S. (1997). "Organizational Citizenship Behavior Among Hospital Employees: A
Multidimensional Analysis Involving Job Satisfaction and Organizational Commitment".
Hospital & Health Services Administration, 42(2), 221-241.
Brems C. (1989). Dimensionality of empathy and its correlates. The Journal of Psychology, 123(4), 329-
337.
Bülbül, A.R. (2001). İletişim ve etik. Ankara: Nobel.
Caudron, S. (2000). Keeping team conflict alive: Conflict can be a good thing. Here’s what you can
do to make the most of this creative force. Public Management, 82(2), 5-9.
Cüceloğlu, D. (1995). Yeniden insan insana. İstanbul: Remzi.
Çelik, M. (2007). Örgüt kültürü ve örgütsel vatandaşlık davranışı. Atatürk Üniversitesi SBE
Yayınlanmamış Doktora Tezi. Erzurum.
Dökmen, Ü. (2003.) İletişim Çatışmaları ve Empati, İstanbul: Sistem.
Durukan, E. ve Maden, S. (2010). Türkçe öğretmenlerinin iletişim becerileri üzerine bir araştırma.
Sosyal Bilimler Araştırmaları Dergisi, 1, 59-74.
Ergin, A. ve Birol, C. (2000). Eğitimde iletişim, Ankara: Anı Yayıcılık.
Feather, N.T. & Rauter, K.A. (2004). Organizational citizenship behaviors in relation to job status,
job insecurity, organizational commitment and identification, job satisfaction and work
values. Journal of Occupational and Organizational Psychology, 77, 81–94.
Frey, K. S.,Hirschstein, M.K. & Guzzo, B.A. (2002). Second step: Preventing aggression by
promoting social competence. Journal of Emotional and Behavioral Disorder, 8(2), 102-112.
Geddes, D. S. (1995). Keys to communication: A handbook for school success. California: Corwin Press, Inc.
Gorse, C.A. & Emmitt, S. (2009.) Informal interaction in construction progress meetings,
Construction Management and Economics, 27, 983-993.
Holt, S. & Marques, J. (2012). Empathy in leadership: Appropriate or misplaced? An empirical
study on a topic that is asking for attention. Journal of Business Ethics, 105, 95–105.
Uğurlu, C. T., Sincar, M. (2013). Primary school teachers’ views on communication skills and organizational citizenship.
International Journal of Human Sciences, 10(2), 544-554.
554
Hunt, C.(1999). Candle sticks and faces: Aspects of lifelong learning. Studies in the Education of Adults,
31(2): 197-209.
İsbaşı, J. (2000). Çalışanların yöneticilerine duydukları güvenin ve örgütsel adalete ilişkin
algılamalarının örgütsel vatandaşlık davranışının oluşumundaki rolü: Bir turizm örgütünde
uygulama, Yayımlanmamış Yüksek Lisans Tezi, Akdeniz Üniversitesi Sosyal Bilimler
Enstitüsü, Antalya.
Khasawneh, S. (2011). Shared leadership and organizational citizenship behavior in Jordanian
Public Universities: Developing a global work force for the 21st century. Educational
Management Administration &Leadership, 39 (5), 621–634.
Katz, D.,& Kahn. R. L. (1978). The social psychology of organizations. New York: Wiley.
Kamer, M. (2001). Örgütsel güven, örgütsel bağlılık ve örgütsel vatandaşlık davranışlarına etkileri,
Yüksek Lisans Tezi, Marmara Üniversitesi Sosyal Bilimler Enstitüsü, İstanbul.
Kandlousi, N.S.A.E., Ali, A.J., & Abdollahi, A. (2010). Organizational citizenship behavior in
concern of communication satisfaction: The role of the formal and informal
communication, International Journal of Business and Management, 5(10), 51-61.
Klonsky, M. (2002). Small Schools and Teacher Professional Development. Clearing house on Rural
Education and Small Schools, Charleston. ED470949.
Ladebo, O. (2004). Employees' personal motives for engaging in citizenship behavior: The case of
workers in Nigeria's agriculture industry, Current Research in Social Psychology, 9, 16.
Matsushima, R.,Shiomi, K. (2001). Developing a shyness scale for Japanese junior high school
students. Social Behavior and Personality, 29(3), 289-298.
Moorman, R. H. (1993). The influence of cognitive and affective based job satisfaction measures on
the relationship between satisfaction and organizational citizenship behavior. Human
Relations, 46, 845–855.
Organ, D. W. (1988). Organizational citizenship behavior: The good soldier syndrome. Lexington,
MA, Lexington Books.
Organ, D.W. &Konovsky, M. (1989).Cognitive versus affective determinants of organizational
citizenship behavior. Journal of Applied Psychology, 74, l 57-164.
Organ, D.W. (1990). The motivational basis of organizational citizenship behavior. Research in
organizational behavior, 12, 43-72.
Podsakoff, P.M.& Organ D.W. (1986). Self-Reports in Organizational Research: Problems and
Prospects. Journal of Management,12 (4), 531-544.
Polat, S. (2007). Örgütsel güven, adalet ve vatandaşlık davranışlarına ilişkin öğretmen algıları.
Yayınlanmamış Doktora Tezi, Kocaeli Üniversitesi SBE, İzmit.
Polat, S & Celep, C. (2008). Ortaöğretim öğretmenlerinin örgütsel adalet, örgütsel güven, örgütsel
vatandaşlık davranışlarına ilişkin algıları. Kuram ve Uygulamada Eğitim Yönetimi, 14(54),
307–331.
Taymaz, H. (2000). Okul yönetimi. Ankara: Pegem.
Umiker, W. (1993). Powerful communication skills: the key to prevention and resolution of
personal problems. The Health Care Supervisor, 11 (3),30-34.
Zıllıoğlu, M. (1996). İletişim Nedir? Cem yayınevi, 2.Baskı, İstanbul.

Thank you for copying data from http://www.arastirmax.com