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ALGILANAN İŞ YÜKÜNÜN TÜKENMİŞLİK ÜZERİNE ETKİSİ: İŞ-AİLE ÇATIŞMASININ ARACI ROLÜ

The Effect of Perceived Workload on Burnout: The Mediating Role of Work-Family Conflic

Journal Name:

  • Hacettepe Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi

Publication Year:

  • 2012

Key Words:

Keywords (Original Language):

Author NameUniversity of Author
Abstract (2. Language): 
The main purpose of the present study was to examine the effects of perceived workload and work-family conflict on burnout felt by employees. High work load and work-family conflict was assumed to increase emotional exhaustion and cynicism toward work while diminishing sense of accomplishment. Work-family conflict was expected to partially mediate the relationship between workload and the dimensions of burnout (i.e., emotional exhaustion, cynicism, and diminished personal accomplishment) A total of 151 people working at private and public banks filled out the questionnaire. Participants rated the items measuring perceived workload, work-family conflict and three dimensions of burnout. In general, the results were found as expected. As employees experienced more work-family conflict and believed workload to be more than they could handle, they were more likely to feel emotionally exhausted; become cynical and indifferent towards the work in response to adverse conditions. In addition, high work load was found to increase work-family conflict, which in turn increased emotional exhaustion and cynicism. Contrary to expectations, lack of personal accomplishment, which is one of the burnout dimensions, was not related to increased workload and work-family conflict. The results are discussed together with the implications, strengths and limitations of the study. Some suggestions for future research are made.
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Abstract (Original Language): 
Bu çalışmanın temel amacı, iş yükü ve iş-aile çatışmasının katılımcıların hissettikleri tükenmişlik üzerindeki etkisini belirlemektir. Çalışmada yaptıkları işin özel yaşamlarını etkilediğini (iş-aile çatışması hisseden) ve iş yüklerinin fazla olduğuna inanan çalışanların kendilerini başarısız ve duygusal yönden tükenmiş hissetme; yaptıkları işten kendilerini uzaklaştırma ve işe karşı negatif tutuma sahip olma eğilimlerinin fazla olacağı varsayılmıştır. İş-aile çatışmasının iş yükü ile tükenmişlik boyutları (duygusal tükenme, işe karşı duyarsızlaşma ve kişisel başarı noksanlığı) arasındaki ilişkiye kısmi aracılık ettiği düşünülmüştür. Çalışmaya özel ve kamu bankalarında çalışan yüz elli bir kişi katılmıştır. Çalışanlardan iş-aile çatışması, iş yükü ve tükenmişliğin üç boyutuyla ilgili maddeleri değerlendirmeleri istenmiştir. Sonuçlar genelde beklenildiği gibi bulunmuş; iş yükü ve iş-aile çatışması arttıkça çalışanların kendilerini daha fazla tükenmiş, bıkkın ve yılgın hissettikleri; iş yerindeki olumsuzluklara tepki olarak yaptıkları işe karşı duyarsızlaşıp, negatif tutumlar benimsedikleri saptanmıştır. Ayrıca iş yükünün fazla olmasının iş-aile çatışmasını bu çatışmanın da duygusal tükenme ve işe karşı duyarsızlaşma/sinik tutumları arttırdığı tespit edilmiştir. Tükenmişliğin boyutlarından biri olan kişisel başarıdaki noksanlığının iş yükü ve iş-aile çatışmasından etkilenmediği açıkça gösterilmiştir. Elde edilen verilerin kuramsal ve uygulamaya yönelik sonuçları ele alınmıştır. Çalışmanın güçlü yönleri ve sınırlılıkları ile birlikte gelecekteki çalışmalar için bazı önerilerde bulunulmuştur.
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