Journal Name:
- International Journal of Innovation and Applied Studies
Publication Year:
- 2013
Key Words:
Author Name |
---|
- 3
- English
REFERENCES
[1] Alan, S.Z.R, Radzi, M.S and Hemdi, M.A, “An empirical assessment of hotel managers turnover intentions: The impact of
organizational justice”. Journal of Tourism, Hospitality & Culinary Arts, pp.1-29, 2009.
[2] Ministry of Tourism and Creative Economy. Strategic plan of directorates of tourism destination development 2012-
2014. Jakarta: Directorate General of Tourism Destination Development, 2012.
[3] Zeithaml, V.A., Bitner, M.J and Gremler, D.D, “Services marketing: Integrating customer focus across the firm”. 4th
Edition. New York: McGraw-Hill, 2006.
[4] Kimungu, S.I and Maringa, P.M, “An assessment of the impact of employee turnover on customer service and
competitiveness of an establishment”. International Research Symposium in Service Management, pp. 1-16, 2010
[5] Chang, C.P and Chang, W.C, “Internal marketing practices and employees’ turnover intentions in tourism and leisure
hotels”. The Journal of Human Resource and Adult Learning vol. 4, no. 2,pp. 161-172, 2008.
[6] Siao, S.J, “Tourist resort hotels: Super unexpected rival of service industry”. Career, no.360, pp.112-113, 2006.
[7] Deshpande, R., Farley, J and Webster, F, “Corporate culture, customer orientation, and innovativeness in Japanese
firms: A quadrad analysis”. Journal of Marketing, vol.57, no.1, pp.23-37, 1993.
[8] Torrington, D and Hall, L, “Personnel management: Human resource management in action”. Europe: Prentice-Hall
International, 1995.
[9] Birdir, K, “General manager turnover and root causes”. International Journal of Contemporary Hospitality Management,
vol.14, no.1, pp. 43-47, 2002.
[10] Carbery, R., Garavan, T. N., O’ Brien, F and McDonnell, J, “Predicting hotel managers’ turnover cognitions”. Journal of
Managerial Psychology, vol.18, no.7, pp. 649-679, 2003.
[11] Ghiselli, R.F., La Lopa, J.M and Bai, B, “Job satisfaction, life satisfaction, and turnover intent among food-service
manager”. Cornell Hospitality Quarterly, vol.42, no.2, pp.28-37, 2001.
[12] Robbins, S.P, “Organizational Behavior”. New Jersey: Pearson Education International, Inc, 2003.
[13] Tanke, M. L, “Human resources management for the hospitality industry (2nd ed.)”. Delmar: Thomson Learning, 2001.
[14] Huang, P.W, “The relationship between job characteristics and job satisfaction: An example of international tourist
hotels”. Journal of Nan-Tai College, vol.22, pp.143-148, 1996.
[15] Waldman, J.D., Kelly, F., Arora, S and Smith, H.L, “The shocking cost of turnover in health care”. Health Care
Management Review, vol.29, no.1, pp.2–7, 2004.
[16] Beach, R., Brereton, D and Cliff. D, “Workforce turnover in fly-in/fly-out (FIFO) mining operations in Australia: An
exploratory study”. Summary Report. Brisbane: Centre for Social Responsibility in Mining, 2003.
[17] Westlund, S.G and Hannon, J.C, “Retaining talent: Assessing job satisfaction facets most significantly related to software
developer turnover intentions”. Journal of Information Technology Management. vol.19, no. 4, pp. 1-15, 2008.
[18] Loi, R., Hang-Yue, N and Foley, S. “Linking employees’ justice perceptions to organizational commitment and intention
to leave: the mediating role of perceived organizational support”. J. Occup. Organ. Psychol., no.79, pp.101-120, 2006.
[19] Dess, G.G and Shaw, J.D, “Voluntary turnover, social capital, and organizational performance”. Acad. Manage. Rev.,
no.26, pp.466-456, 2001.
[20] Chen, G., Polyhart, R. E., Thomas, H. C., Anderson, N and Bliese, P. D, “The power of momentum: A new model of
dynamic relationships between job satisfaction change and turnover intentions”. Academy of Management Journal,
vol.54, no.1, pp.159-181, 2011.
[21] Kacmar, K.M., Andrews, M.C., Roy, V.D.L., Steilbergand, R.C and Cerrone, S, “Sure everyone one can be replaced but at
what cost? Turnover as a predictor of unit level performance”. Academy of Management Journal, 49, pp. 133-142, 2006.
[22] Pitts, D., Marvel, J and Fernandez, S. “So hard to say goodbye? Turnover intention among US federal employees”.
Administration Review, vol.71, no.5, pp.751-760, 2011.
Analysis of Psychological Well-being and Turnover intentions of Hotel Employees: An Empirical Study
ISSN : 2028-9324 Vol. 3 No. 3, July 2013 670
[23] Sean, V., Godkin, L., Fleischman, G. M and Kidwell, R, “Corporate ethical values, group creativity, job satisfaction and
turnover intention: The impact of work context on work response”. Journal of Business Ethics,no.98, pp.353–372,
2010.
[24] Barak, M. E., Nissly, J. A and Levin, A, “Antecedents to retention and turnover among child welfare, social work, and
other human service employees: what can we learn from past research? A review and meta analysis”. The Social
Service Review, vol.75, no.4, pp. 625-661, 2001.
[25] Samad, S, “Predicting turnover intentions: The case of Malaysian government doctors”. The Journal of American
Academy of Business, vol.8, no.2, pp.113-119, 2006.
[26] Price, J, “Reflections on the determinants of voluntary turnover”. International Journal of Manpower, no.22, pp.600-
624, 2001.
[27] Cropanzano, R and Greenberg, J, “Progress in organizational justice: Tunneling through the maze”. International Review
of Industrial and Organizational Psychology, vol.12, no.11, pp.317-372, 1997.
[28] Harter, J. K., Schmidt, F. L and Hayes, T. L, “Business-unit-level relationship between employee satisfaction, employee
engagement, and business outcomes: A meta-analysis”. Journal of Applied Psychology, vol.87, no.2, pp.268-279, 2002.
[29] Zulkarnain, “The mediating effect of quality of work life on the relationship between career development and
psychological well-being”. International Journal of Research Studies in Psychology. Advance online publication. DOI:
10.5861/ijrsp.2013.259,2013.
[30] Ryff, C, “Happines is everyting, or is it? Explorations on the meaning of psychological well-being”. Journal of Personality
and Social Psychology, vol.57, no.60, pp.1069-1081, 1989.
[31] Keyes, C. L. M., Shmotkin, D and Ryff, C. D, “Optimising well-being: The empirical encounter of two traditions”. Journal
of Personality and Social Psychology, vol.82, no.6, pp.1007 – 1022, 2002.
[32] Ryff, C and Keyes C.L.M, “The structure of psychological well-being revisited”. Journal of Personality and Social
Psychology, vol.69, no.4, pp.719-727, 1995.
[33] Sirgy, M.J., Reilly, N.P., Wu, J and Efraty, D, “A work-life identity model of well-being: Towards a research agenda linking
quality-of-work-life approach to psychological well-being”. Journal of Happiness Studies, no.9, pp.13-39, 2008.
[34] Cropanzano, R and Wright, T, “Psychological well-being and job satisfaction as predictors of job performance”. Journal
of Occupational Health Psychology, vol.5, no.1, pp.84-94, 2000.
[35] Harris, G.E and Cameron, J.E, “Multiple dimensions of organizational identification and commitment as predictors of
turnover intentions and psychological well-being”. Canadian Journal of Behavioural Science, vol.37, no.3, pp.159-169,
2005.
[36] Butali, N.D., Wesang’ula, P, M and Mamuli. L. C,”Effect of staff turnover on performance of work in Masinde Muliro
University of Science and Technology”. International Journal of Human Resource Studies, vol.3, no.1, pp.1-8, 2013.
[37] Nasution, W, “Influence of job satisfaction toward turnover intentions on Telkomsel call center employees”. Jurnal
Mandiri, no.4, pp.1-11,2009.
[38] Pasewark, W. R and Strawser, J. R, “The determinants and outcomes associated with job insecurity in a professional
accounting environment”. Behavioral Research in Accounting, no.8, pp.91-113, 1996.
[39] Arnold, H.J and Feldman, D.C, “Organizational behavior”. New York: McGraw Hill Book, 1996.
[40] Vandenberg, R.J and Nelson, J.B, “Disaggregating the motives underlying turnover intentions: When do intentions
predict turnover behavior?” Human Relations,no.52, pp.1313–1336, 1999.
[41] Robertson, I and Cooper, C, “Well-being: Productivity and happiness at work”. London: Palgrave MacMillan, 2011.
[42] Ryff, C and Singer, B, “Know thyself and become what you are: An eudaimonic approach to psychological well-being”.
Journal of Happiness Studies, no.9, pp.13-39, 2008.
[43] Ahuja, M., Chudoba, K.M., George, J.F, Kacmar, C and McKnight, H, “Overworked and isolated? Predicting the effect of
work-family conflict, autonomy, and workload on organizational commitment and turnover of virtual workers”.
Proceedings of the 35th Hawaii International Conference on System Sciences. Big Island, Hawaii, 7 - 10 January.
California: IEEE Computer Society. pp. 3586-3593, 2002.
[44] Ohly, S and Fritz, C, “Work characteristics, challenge appraisal, creativity, and proactive behavior: A multi-level study”.
Journal of Organizational Behavior, no.31, pp.543 -565, 2010.
[45] Gagné, M, “The role of autonomy support and autonomy orientation in prosocial behavior engagement”. Motivation
and Emotion, vol.27, no.3, 199-223, 2003.
[46] Horn, J.E.V., Taris, T.W., Schaufeli, W.B and Schreurs, P.J.G, “The structure of occupational wellbeing: A study among
Dutch teachers”. Journal of Occupational and Organizational Psychology, no.77, pp.365-375, 2004.
[47] Briner, R. B, “Relationship between work environment, psychological environments and psychological well-being”.
Occupational Medicine, vol.50, no.5, pp.299-303, 2000.
[48] Milman, A, “Hourly employee retention in the attraction industry: Research from small and medium-size facilities
in Orlando, Florida”. Journal of Leisure Property, no.2, pp.40-51, 2002.
Zulkarnain Amin and Kharissa Pratiwi Akbar
ISSN : 2028-9324 Vol. 3 No. 3, July 2013 671
[49] Baumeister, R.F and Leary, M.R, The need to belong: Desire for interpersonal attachments as a fundamental human
motivation. Psychological Bulletin, no.3, pp. 497-529, 1995.
[50] Hasan, S.A and Subhani, M.I, “Managerial social wisdom: A major facet for employee turnover intentions, work
commitments and manager-subordinate relationships”. European Journal of Economics, Finance and Administrative
Sciences, no.40, pp.132-141, 2011.
[51] Hellriegel, D. Slocum, Jr. J. W and Woodman, R.W, “Organizational behavior”. Sydney: Thomson Learners, 2001.
[52] Lee, C.C., Huang, S.H and Zhao, C. Y, “A study on factors affecting turnover intention of hotel empolyees”. Asian
Economic and Financial Review, vol.2, no.7, pp.866-875, 2012.
[53] Jan, M and Masood, T, “Factors affecting life satisfaction among women”. Journal of Psychological Researches, no.51,
pp.63-73, 2007.
[54] James, J.B and Spiro, A. III, “The impact of work on psychological health and well-being of older Americans”. In. J.
James, P.Wink, & K.W. Schaie (Eds.), The crown of life: The dynamics of the early post retirement period. New York:
Springer Publishing. pp. 49 – 64, 2006.
[55] Sheldon, K. M and Kasser, T, “Goals, congruence, and positive well-being: New empirical support for humanistic
theories”. Journal of Humanistic Psychology, no.41, pp.30 -50, 2001.
[56] Milliman, J., Czaplewski A.J and Ferguson J, “Workplace spirituality and employee work attitudes: An exploratory
empirical assessment”. Journal of Organizational Change Management, vol.16, no.4, pp.426-447, 2003.
[57] Moncarz, E., Zhao, J and Kay, C, “An exploratory study of US lodging properties organizational practices on employee
turnover and retention”. International Journal of Contemporary Hospitality Management, vol.21,no.4, pp.437-458,
2009.
[58] Yin, J.T and Yang, K.A, “Nursing turnover in Taiwan: A meta-analysis of related factors”. International Journal of
Nursing Studies, vol.39, no.6, pp.573–581, 2002.
[59] Shields, M.A and Ward, M, “Improving nurse retention in the national health service in England: The impact of
jobsatisfaction on intentions to quit”. Journal of Health Economics, vol.20, no.5, pp.677–701, 2001.
[60] Rhoades, L and Eisenberger, R, “Perceived organizational support: A review of the literature”. Journal of Applied
Psychology, no.87, pp.698–714, 2002.
[61] Ajzen, I, “Attitude, personality and behavior”. New York: Open University Press, 2005.
[62] Aryee, S and Chay, Y.W, “Workplace justice, citizenship behavior, and turnover intentions in a union context: Examining
the mediating role of perceived union support and union instrumentality”. Journal of Applied Psychology, vol.86, no.1,
pp.154 – 160, 2001.
[63] Aryee, S and Zhen, X.C, “Leader-member exchange in a Chinese context: Antecedents, the mediating role of
psychological empowerment and outcomes”. Journal of Business Research, vol.59, no.7, pp.793-801, 2006.
[64] Erdogan, B and Enders, J, “Support from the top: Supervisors’ perceived organizational Support as a Moderator of
leader-member exchange to satisfaction and performance relationships”. Journal of Applied Psychology, vol.92, no.2,
pp. 321–330, 2007.