KEY FACTORS FOR DETERMINING STUDENT SATISFACTION IN DISTANCE LEARNING COURSES: A STUDY OF ALLAMA IQBAL OPEN UNIVERSITY (AIOU) ISLAMABAD, PAKISTAN

Allen, M., Bourhis, J., Burrell, N., & Mabry, E. (2002). Comparing student satisfaction with distance education to traditional classrooms in higher education: a meta-analysis. American Journal of Distance Education, 16(2), 83-97
Anderson, T. D., & Garrison, D. R. (1995). Transactional issues in distance education: The impact of design in audio teleconferencing. The American Journal of Distance Education, 9, 27–45.
Andria Y., & Chari N. (2006). “Assessing the quality of online courses from the students' perspective”. Internet and Higher Education, 9, 107–115
Arbaugh, J. B. (2000a). Virtual classroom characteristics and student satisfaction with internet-based MBA courses. Journal of Management Education, 24, 32-54
Astin, A. W. (1993). What matters in college? Four critical years revisited. San Francisco, CA: Jossey-Bass.
Banerjee, M., & Brinckerhoff, L. C. (2002). Assessing Student Performance in Distance Education Courses: Implications for Testing Accommodations for Students with Learning Disabilities. Assessment for Effective Intervention, 27(3), 25-35
Bartley, S. J., & Golek, J. H. (2004). Evaluating the Cost Effectiveness of Online and Face-to-Face Instruction. Educational Technology & Society, 7 (4), 167-175.
125
Beaudoin, M. (1990). The instructor’s changing role in distance education. The American Journal of Distance Education, 4(2), 26–34.
Belanger, F., & Jordan, D. H. (2000). Evaluation and implementation of distance learning: Technologies, tools and techniques. Hershey, PA: Idea Publishing Group.
Collis, B. (1995), Anticipating the impact of multimedia in education: lessons from the literature, Computers in Adult Education and Training, 2(2), 136-49.
Conrad, D. (2006). E-Learning and Social Change: An Apparent Contradiction. InM. Beaudoin (Ed.), Perspectives on higher education in the digital age, New York: Nova Science Publishers. 21-33
DeBourgh, G. A. (1999). Technology is the tool, teaching is the task: Student satisfaction in distance learning. Proceedings of Society for Information Technology and Teacher Education International Conference, 131-137
Du, J., Havard, B., & Li, H. (2005). Dynamic online discussion: Task-oriented interaction for deep learning. Educational Media International, 42(3), 207-218.
Durling, D., Cross, N., & Johnson, J. (1996). CAI with style. Paper presented at the 18th Annual Design Conference-Computer-aided Design Education (University of Bristol, England, June 26-27, 1997).
Fredericksen, E., Pickett, A., Shea, P., Pelz, W., & Swan, K. (2000). Student satisfaction and perceived learning with on-line courses: principles and examples from the SUNY learning network. Journal of Asynchronous Learning Networks, 4(2), 7–41.
Fresen, J. (2007). A Taxonomy of factors to promote quality web-supported learning. International Journal on E-Learning, 6(3), 351-362.
Ho, C., Leong, P., & Saromines-Ganne, B. (2002). An empirical investigation of student satisfaction with Web-based courses. In M. Driscoll & T. Reeves (Eds.), Proceedings of World Conference on E-Learning in Corporate, Government, Healthcare, and Higher Education, 1792-1795
Hong, K.S., Lai, K.W., & Holton, D. (2003). Students' satisfaction and perceived learning with a Web based course. Journal of Educational Technology & Society 6(1).
Inman, E., Kerwin, M., & Mayes, L. (1999). Instructor and student attitudes toward distance learning. Community College Journal of Research and Practice, 23(6), 581- 591
Irani, T. (1998). Communication potential, information richness and attitude: A study of computer mediated communication in the ALN classroom. ALN Magazine, 2(1)
Jensen, R. E. (1993). The technology of the future is already here. Academe, 79, 8–13.
Johnson, S. D., Aragon, S. R., Shaik, N., & Palma-Rivas, N. (2000). Comparative analysis of learner satisfaction and learning outcomes in online and face-to-face learning environments. Journal of Interactive Learning Research, 11(1), 29-49.
Jones, A.J. (2003). ICT and Future Teachers: Are we preparing for e-Learning? Paper presented at the IFIP Working Groups 3.1 and 3.3 Conference: ICT and the Teacher of the Future, January 27-31, 2003, Melbourne, Australia. Journal of Distance Education, 4, 21–29.
126
Kershaw, A. (1996). People, planning, and process: The acceptance of technological innovation in post-secondary organizations. Educational Technology, 44-48.
King, K. P. (2002). Educational technology professional development as transformative learning opportunities. Computers & Education, (39), 283-297.
Lao, T., & Gonzales, C. (2005). Understanding online learning through a qualitative description of professors and students' experiences. Journal of Technology and Teacher Education, 133, 459–474.
Levin, J. A., Kim, H., & Riel, M. M. (1990). Analyzing instructional interactions on electronic message networks', in On-line Education: Perspectives on a New Environment, ed. L. Harasim, Praeger, New York, 16-38.
Levy, Y. (2003). A study of learners perceived value and satisfaction for implied effectiveness of online learning systems. Dissertation Abstracts International, 65(03), 1014A.
Louden, W. (2000). Standards for standards: the development of Australian professional standards for teaching. Australian Journal of Education, 44(2), 118-34
Michailidou, A., & Economides, A. (2003). Elearn: Towards a collaborative educational virtual environment. Journal of Information Technology Education, 2, 131-152.
Moore, M. G. (1989). Editorial: Three types of interaction, The American Journal of Distance Education, 3(2), 1-6.
Moore, M. G. (1993). Three types of interaction. In K. Harry, M. Hohn, & D. Keegan (Ed.), Distance education: New perspectives, 12-24). London: Routledge.
Morgan Brian, (2000). Is distance learning worth it? Helping to determine the cost of online courses.
Northrup, P. (2001). A framework for designing interactivity into Web-based Instruction. Educational Technology, 41(2), 31-39.
Northrup, P. T. (2002). Online learners' preferences for interaction. Quarterly Review of Distance Education, 32, 219–226.
Picciano, A. G. (2002). Beyond student perceptions: Issues of interaction, presence, and performance in an online course. Journal of Asynchronous Learning Networks, 6 (1), 21-40
Poon, W. C., Low, L. T., & Yong, G. F. (2004). A study of Web-based learning (WBL) environment in Malaysia. The International Journal of Educational Management, 18(6), 374-385
Roffe, I. (2002). E-learning: engagement, enhancement and execution. Quality Assurance in Education, 10(1), 40-50
Romiszowski, A. (2004). How’s the E-learning Baby? Factors Leading to Success or Failure of an Educational Technology Innovation. Educational Technology, 44 (1), 5–27.
Sahin, I. (2007). Predicting student satisfaction in distance education and learning environments. Turkish Online Journal of Distance Education, 8(2), 1302–6488
127
Sargeant, J., Curran, V., Allen, M., Jarvis-Selinger, S., & Ho, K. (2006). Facilitating interpersonal interaction and learning online: Linking theory and practice. The Journal of Continuing Education in the Health Professions, 26, 128-136.
Selim, H. M. (2005). Critical success factors for e-learning acceptance: Confirmatory factor models. Computers and Education. Retrieved February 9, 2007, from http://mail. phy.bg.ac.yu/~marijam/milos/science7.pdf
Shea, P. J., Pickett, A. M., & Pelz, W. E. (2003). A follow-up investigation of teaching presence in the SUNY learning network. Journal of Asynchronous Learning Networks, 7(2), 61–80.
Swan, K. (2001). Virtual interaction: Design factors affecting student satisfaction and perceived learning in asynchronous online courses. Distance Education, 22 (2), 306-316
Swan, K., Shea, P., Fredericksen, E., Pickett, A., Pelz,W., & Maher, G. (2000). Building knowledge building communities: Consistency, contact and communication in the virtual classroom. Journal of Educational Computing Research, 234, 359–383.
Tallent-RunnelsT, M. K., Lan, W. Y., Fryer, W., Thomas, J. A., Cooper, T. S. & Wang, K., (2005). The relationship between problems with technology and graduate students’ evaluations of online teaching. Internet and Higher Education, 8, 167–174
Volery, T., & Lord, D. (2000). Critical success factors in online education. The International Journal of Educational Management, 14(5), 216-223
Vonderwell, S. (2003). An examination of asynchronous communication experiences and perspectives of students in an online course: A case study. The Internet and Higher Education, 6, 77–90.
Waits, T., & Lewis, L. (2004). Distance education at degree granting postsecondary institutions: 200-2001. http://nces.ed.gov/programs/quarterly/vol_5/5_3/4_4.asp Retrieved November 19, 2010
Walker, K. B., & Hackman, M. Z. (1991). Information transfer and nonverbal immediacy as primary predictors of learning and satisfaction in the televised course. ERIC Document Reproduction Service, ED 344 266.
Wang, Y. S. (2003). Assessment of learner satisfaction with asynchronous electronic learning systems. Information and Management, 41(1), 75-86.
Wilson, T., & Whitelock, D. (1998). Monitoring the on-line behavior of distance learning students. Journal of Computer Assisted Learning, 14, 91–99.
Yang, Y., & Cornelius, L. F. (2004). Students' perceptions towards the quality of online education: A qualitative approach. Association for Educational Communications and Technology, 27, 861–877.
Zeng, W. Y., & Perris, K. (2004). Researching the efficacy of online learning: A collaborative effort amongst scholars in Asian open universities. Open Learning, 193, 247–264.