Journal Name:
- The Turkish Online Journal of Distance Education
Key Words:
Author Name | University of Author |
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Abstract (2. Language):
Web is a globally distributed, still highly personalized media for cost-effective
delivery of multimedia information and services. Web is expected to have a strong
impact on almost every aspect of how we learn. ‘Total Quality’ is the totality of
features, as perceived by the customers of the product or service.
Totality of features includes stated as well as implied needs and expectations of all
types of customers. No quality improvement is possible without its unambiguous
measurement. But, ‘Total Quality’ of the learning experience in ‘Open and Distance
Education System’ cannot be measured unless it is expressed in measurable clear
terms which include complete spectrum of student support and educational
services.
A model for ‘Total Quality’ of an open and distance education system was used to
measure impact of the “Web Technology” on the ‘Total Quality’ of the learning
experience in ‘Open and Distance Education System’. Evidence indicates that
application of the proposed model for ‘Total Quality’ and ‘Web Technology’ can
simultaneously optimize quality, access and cost. Thus, a better learning experience
can be provided even in open and distance education system, which can be
comparable with the best.
This study found that it was difficult for the subjects to decide the clear cut
superiority regarding the effectiveness of ‘Traditional Classroom’ or ‘Virtual
Classroom’.
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FULL TEXT (PDF):
- 4
108-119