Journal Name:
- The Turkish Online Journal of Distance Education
| Author Name |
|---|
Abstract (2. Language):
History has shown effective training techniques can produce significant business
results especially in customer service, product development, and capability in
obtaining new skill sets. This linkage of training to business strategy has given many
businesses the needed competitive edge in today's global market. In today's
technology age, information and communication processing is easier than before and
many times more cost effective. It is only logical for businesses to incorporate
distance training and etraining to reach their training objectives. The key to utilizing
these methods is how to sustain the programs without diminishing the results of the
training goals. Quality management initiatives provide a feasible path for
incorporating distance training, whether via the Internet, audio conferencing, video
conferencing, or postal delivering methods. This paper will explore the manifestations
of quality management processes on sustaining distance training in a business
environment.
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FULL TEXT (PDF):
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12-18