Journal Name:
- Celal Bayar Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi
| Author Name | University of Author | Faculty of Author |
|---|---|---|
Abstract (2. Language):
Looking at the development of quality management, we see that the Japanese had spread the quality movement throughout the 1960s and now Western companies are determined to use the philosophy and practice which has led them to strong global positions and competitive advantage (Gadd and Oakland, 1995). Actually in the 1980s, total quality management (TQM) became a fashionable management philosophy of the West. For example Ritz Carlton Hotels Chain has gained a huge success in applying TQM and as a result has gained Malcolm Baldrige National Quality Prize in 1993 (Walker 1996:374). However, although TQM application had brought success to many companies, recent surveys has shown that up to 80% of companies adapting TQM fail to show the benefits. There are quite a number of reasons for this failure; ranging from an inability to absorb what is primarily a Japanese philosophy and culture, to the fact that TQM may take many years to show tangible benefits. The 1990s has seen an explosion of interest in what has become known as re-engineering.
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