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Türkçenin Yabancı Dil Olarak Öğretiminde Şikayet ve Özür Edimine İlişkin Görünümler

Views on Complaints and Apologies in Teaching Turkish as a Foreign Language

Journal Name:

  • Pamukkale Üniversitesi Eğitim Fakültesi Dergisi

Publication Year:

  • 2017
DOI: 
10.9779/PUJE812

Key Words:

Keywords (Original Language):

Author NameUniversity of AuthorFaculty of Author
Abstract (2. Language): 
The aim of this study is to find out the strategies used by Turkish language learners for complaining and apologizing. The participants of this descriptive research consist of two different groups. The first one consists of 29 foreign students attending to TÖMER for learning Turkish at a university in Turkey. The second group consists of 25 students in the Turkish language education department who were included in the study to determine the strategies used in their complaints and apologies in their mother tongue. In total there were 60 participants in the study. The data collection instrument was a discourse completion test consisting of eight items including four complaint and four apology contexts. The participants wrote a statement reflecting their actions of complaining and apologizing within the context, depending on the situations given in the test. The expressions written in the analysis process are associated with a specific strategy in relation to the content. Content analysis was done by two different evaluators. The inter-rater reliability was calculated to be .91. According to the results of the research, it was determined that there are significant differences between the native speakers and the foreign students in terms of the strategies used for complaints, but also similarities in terms of strategies of apologizing. Within the framework of the results obtained, it is suggested that cultural and practical dimensions should be given importance in teaching Turkish as a foreign language.
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Abstract (Original Language): 
Bu araştırmada Türkçeyi yabancı dil olarak öğrenenlerin şikayet etme ve özür dileme edimlerine ilişkin başvurdukları stratejilerin belirlenmesi amaçlanmaktadır. Betimsel modelde yapılan araştırmanın katılımcıları iki farklı gruptan oluşmaktadır. Birinci grup, TÖMER biriminde Türkçeyi yabancı dil olarak öğrenen 30 kişilik yabancılardan oluşmaktadır. İkinci grup ise anadilinde şikayet ve özür edimlerinde kullanılan stratejileri belirlemek için araştırmaya dahil edilen 25 kişilik Türkçe eğitimi bölümü öğrencileridir. Buna göre katılımcılar 60 kişiden oluşmaktadır. Araştırmanın verileri sekiz maddeden oluşan söylem tamamlama testiyle toplanmıştır. Testte şikayet etme ve özür dileme edimlerine ilişkin dörder madde bulunmaktadır. Katılımcılar testte verilen durumlara bağlı olarak ilgili bağlam içinde şikayet etme ve özür dileme edimlerini yansıtan bir ifade yazmıştır. Çözümleme sürecinde yazılan ifadeler içeriğiyle ilişkili olarak belli bir stratejiyle ilişkilendirilmiştir. İçerik çözümlemesi iki farklı değerlendirmeci tarafından yapılmıştır. Değerlendirmeciler arası uyum .91 olarak hesaplanmıştır. Araştırma sonuçlarına göre şikayet edimi için kullanılan stratejiler bakımından anadili konuşucularıyla yabancı öğrenciler arasında önemli farklıların, ancak özür dileme edimi stratejileri açısından da benzerliklerin bulunduğu saptanmıştır. Elde edilen sonuçlar çerçevesinde Türkçenin yabancı dil olarak öğretiminde kültürel ve edimsel boyutlara önem verilmesi önerilmiştir.
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